Resume

Ashley M. Kilkenny

**** **** ***** *****

San Jose, CA 95127

Phone: 510-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a position in Customer Service.

EDUCATION

* Transportation Communications International Union

Advanced Clerical Training Program

San Jose, CA, 03/24/08 - Current

* San Jose Job Corps Center

Office Skills

San Jose, CA, 10/01/07 – Current

* Fremont Federation High School, Media College Preparatory High

High School Diploma

Oakland, CA, 08/28/02 - 06/09/06

EXPERIENCE

* Motion Simulator Ride Operator, The Tech Museum of Innovation

San Jose, CA, 10/20/09 - Present

Operate ride simulators while ensuring safety and customer satisfaction.

Maintain the cleanliness of work area and around the vincinity. Process the

cash/Debit/ATM transactions for tickets. Collect tickets.

* Ride Operator, Paramount's Great America

Santa Clara, CA, 05/02/09 - Present

Operate rides while ensuring safety and customer satisfaction.

Maintains the cleanliness of work area and everywhere in the vincinity.

* Surveyor, Caltrain

San Francisco, CA, 01/20/09 - 02/11/09

Collected and recorded data for Amtrak/Caltrain passenger survey.

Ensured customer satisfaction.

* Server, Powderface

Oakland, CA, 09/02/06 - 09/28/07

Prepared and served food and beverages, maintained cleanliness of

store, opened and closed store, restocked merchandise, sometimes

worked cash register.

* Cashier and Server, Loards Ice Cream and Candies

Alameda, CA, 03/17/03 - 06/17/03

Prepared and served desserts and drinks, closed and opened store,

restocked merchandise, maintained cleanliness of store, phone orders.

QUALIFICATIONS

* Office Procedures * Microsoft PowerPoint

* Typing (NWPM 45) * Customer Service Skills

* Ten Key (125 KSPM) * Business Math

* Filing (Alpha-Numeric) * Telephone Etiquette

* Window 98/2000/XP * Database

* Microsoft Excel * Xerox/Fax/PBX

* Microsoft Word * Leadership skills

REFERENCES

Available upon request

Contact this candidate