Manager Customer Service

SUMMARY

Passionate and proven leader with over 25 years experience in Purchasing and Project Management with increasing levels of responsibility and scope. Highly effective team builder and catalyst in change management, aligning and leveraging cross-functional teams to deliver efficiencies and bottom line results. Enthusiastic leader in reorganizing and streamlining processes, policies and procedures to maximize performance and quality. Proficient in SAP, Oracle, Mapics, Symix, Citrix, Peoplesoft, JD Edwards, Excel, Word, Outlook Powerpoint.

PROFESSIONAL EXPERIENCE

MCKESSON AUTOMATION Supply Chain Manager Sept 05 - March 12

Software: Mapics/Symix/Citrix

Negotiated over 20 million dollars cost savings

Initiated a commodity consolidation program and realized a 14.7% cost savings.

Reduced inventory by 18 million dollars over 6 years.

Negotiated over 2 million dollars cost savings in freight.

Responsible for directing all aspects of the supply chain from raw to finished to the customer.

Perform strategic sourcing in Canada, Mexico, China, Korea, India, Europe and Australia

Develop strategies for domestic and international purchasing (Kan Ban, VMI & Consignment).

Manage vendor assessments, certification audits and vendor contracts.

Facilitated Kaizen, Cellular and Lean Manufacturing Program.

Streamline and optimize business processes to bring efficiencies to the supply chain.

Develop methodologies, templates, tools for business and supply chain processes.

Six Sigma Green Belt.

SOLID STATE MEASUREMENTS Materials Manager April 04- Sept 05

Software: Mapics/Symix/Citrix

Design a material flow to match production, increasing productivity by 14%.

Manage purchasing, production, receiving and shipping departments.

Manage domestic and international purchasing.

Oversee vendor assessments and certification audits.

In charge of inventory planning and production control.

BLACK BOX Materials Manager Nov 03 – April 04

Software: Oracle

Negotiated $450,000 in cost savings.

Reduced inventory by $225,000.

Maintain monthly forecasts and updates for MRP system.

Manage domestic and international purchasing.

In charge of inventory planning for over 90,000 parts.

Facilitate customer repairs and returns.

SCHROEDER INDUSTRIES Senior Buyer Dec 00 – May 03

Software: People Soft

Negotiated $3 million dollars in cost savings.

Reduced inventory by $175,000.

Managed domestic and international purchasing.

Facilitated E-commerce and Internet reverse auction initiatives.

Conducted vendor assessments and certification audits.

William D. Perkins

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HANCOCK MANUFACTURING Logistics and Materials Manager Jun 00 – Dec 00

Software: SAP

Negotiated $500,000 in cost savings.

Managed customer service, purchasing, receiving and shipping departments.

Facilitated corporate cost savings initiatives.

Oversaw vendor assessments and certification audits.

CUTLER HAMMER Jun 98 - Mar 00

Global Commodity Manager (Dec 99 – Mar 00)

Purchasing Manager (Mar 99 – Dec 99)

Senior Buyer (Jun 98- Mar 99)

Software: Mapics/Symix/Citrix

Negotiated $6 million dollars in cost savings.

Reduced inventory by $1.2 million dollars.

Initiated $780,000 of cost reductions through the ideas program.

Directed purchasing for 50 plants domestically and internationally.

Performed vendor assessments and certifications audits.

Supported and audited ISO 9001 program.

Developed and implemented consignment inventory with vendors.

Maintained monthly forecasts and updates for MRP system.

DIAMOND PRODUCTS Jan 95 - Jun 98

Corporate Buyer (Jul 97 – Jun 98)

Production Control Manager (Dec 96 – Jul 97)

Production Manager (Jan 95 – Dec 96)

Software: JD Edwards

Reduced inventory by $300,000.

Negotiated cost savings of $250,000 with first 6 months.

Managed Purchasing Department.

Managed production control and customer service departments.

Developed a master schedule for the plant.

Coordinated schedule for production and delivery of products from sister plant in Mississippi.

Facilitated Self Directed Teams and TQM programs.

Coordinated cross training and job certification program.

Enforced FDA and GMP compliance.

QUALITY PRODUCTS, INC. Production and Materials Manager Aug 93 - Dec 94

Software: SAP

Managed Production, Warehouse and Maintenance Departments.

Coordinated shipping, receiving and inventory control.

Designed plant layout for Cellular Mfg and JIT Demand Flow.

Developed an employee cross training program.

AMETEK U.S. GAUGE DIVISION Production Manager Nov 90 - Aug 93

Software: Oracle

Supervised over 80 employees.

Managed Cellular and Lean Manufacturing Program.

Established Team Building and Self Directed Teams.

Scheduled production utilizing Just In Time (JIT) concept

Improved productivity by 18%.

Increased on time delivery from 81% to 98% on time.

Decreased whip inventory $300,000.

William D. Perkins

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EDUCATION

B.S. in Social Science and Business Administration Dec 87

Kansas State University GPA 3.6

ACTIVITIES

Member of APICS

Member of National Association of Purchasing Managers

ACCOMPLISHMENTS

National Dean’s List 86 & 87

Outstanding College Students of America 86 & 87

Achievement Medal, U.S Army 84

Bronze Star, U.S Army 85

Good Conduct Medal, U.S. Army 86

Presidential Award for Excellence (McKesson) 2007 &2010

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