Customer Service Manager
Resume:
LaToya N. Salter
**** ****** **** **** *** *** Montgomery, AL 36116
*************@*****.***
PROFILE:
Information Technology/Administrative support professional, experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects also being able to multi-task effectively.
Certifications
Security+
May 2012 to 2015
CompTia Security+ 301 Certification Exam
Secret Security Clearance
Knowledge/Skills:
• CompTIA Security+
• Windows Operating Systems;
• MS Office (Word, Excel, Outlook, PowerPoint)
• Adobe Suite
• Internet Explorer, Chrome, & Mozilla browsers
• BMC Remedy Ticket Manager
• NetIQ/Active Directory Administration
• System Administrator: User Admin
• Network Administrator: Account Admin
• Technical Support/Help Desk
• Air Force Network Operations
• NIPRnet & SIPRnet systems
• Troubleshooting Desktops, Laptops, Printers, Scanners, Projectors
• Digital Certificates
• Anti-Virus Tools
• Remote Administration & Windows Remote Assistance
• Bomgar Remote Assistance
• Client Support Technician Skills
• Access Control methods
• Encryption Standards
• Network Device mapping
• Microsoft Exchange Servers
• Administrative Assistant
Information Innovators Montgomery, AL November 2011-Present
Technical Specialist
• Providing prompt and courteous customer service at a Tier 2 level for over 800k end users in the Air Force
• Troubleshooting/resolving server, mainframe application, hardware, software, and mobile devices, operating systems Windows XP, Vista, and Windows 2003, and Windows 7.
• Implementing Active Directory and Remedy trouble ticket.
• Remotely diagnosing, troubleshooting, and resolving client workstations using Remote Desktop, Remote Assistant, and Bomgar.
• Creating users, groups, computers, and resource accounts in Active Directory for CONUS users.
• Apply group policies and updates to assist in the functionality of users’ machine.
• Assist with training of new hires by conducting hand-on-experience
Olympia Heights Townhomes, Montgomery, AL September 2010-March 2011
Assistant Manager
● Provided information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on site visitors.
● Supervised office staff members.
● Maintained basic office equipment including requesting supplies, arranging for service and assists users with the equipment.
● Answered basic account questions from residents.
● Assisted with all move-in and move-out procedures.
● Issued receipts for the lease reservation and application fees for new residents.
● Entered all new resident information into databases as required.
● Coordinated the distribution of all resident communication about leasing.
● Coordinated on resident mailings such as move-in letters, re-leasing confirmations, and move-out letters.
● Created and maintains new resident files with attention to accuracy and accountability.
● Administer the lease reservation fee return process including data entry, tracking, and moving files.
Jackson Square Apartments, Montgomery, AL November 2009-March 2010
Leasing Agent
● Collects rents and records data pertaining to rent funds and expenditures
● Interview prospective tenants and records information to ascertain needs and qualifications.
● Accompanies prospects to model homes and apartments and discusses size and layout of rooms, available facilities
● Completes lease form or agreement and collects rental deposit.
● Compose newspaper advertisements.
● Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
● Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
● Compose newspaper or on-line advertisements or other marketing materials on lease properties.
● Coordinated all leasing events including info sessions, special program nights, and open leasing.
EDUCATION:
Florida Tech University Online
Computer Information Systems
Expected Graduation: Unknown
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