Customer Service Manager
Resume:
Deana L. Steely
* **** ****** ****, ********, AR 72113
qer4mf@r.postjobfree.com
Objective: To find a position in which I can continue to utilize my managerial, employee training, audit, accounting, inventory, and customer service experience.
Career Transamerica Employee Benefits Little Rock, Arkansas October 2010-Current
History: Group Billing Supervisor
• Manages team of 8 billing analysts responsible for the maintenance and cancellations of insurance policies and groups not associated with the premium.
• Continuous development, implementation, and documentation of processes related to the maintenance and cancellation of policies and groups.
• Training, development and evaluation of all team members and development of cross-training between team members.
• Monitors and makes adjustments to team work flows.
• Provides customer service support for internal and external customers.
• Daily, monthly, quarterly and annual tracking and reporting of pertinent data regarding the level of production and proficiency of team.
Walmart Stores, Inc., Bentonville, Arkansas November 2005-October 2010
Research Analyst Manager
• Selected and successfully initiated, developed, and led invoice audit and approval processes and created team of 8 research analysts to coordinate these procedures in cooperation with Technical Services and the creation and implementation of contract and scope of work requirements for HVAC/Refrigeration.
• Continuous development, implementation, and documentation of processes in compliance with accounting and auditing requirements while eliminating inefficiencies and the need for an increase in staff for the past four years.
• Supports Facilities Management in all aspects of accounting, invoicing and system implementation in the communication, training, and documentation.
• Trained, developed and evaluated all team members and developed all cross-training between supporting customer groups.
• Provided Customer service support for internal and external customers.
• Daily, monthly, quarterly and annual tracking and reporting of pertinent data regarding work orders, purchase orders, invoices, and the level of production and proficiency of team.
Deana Steely Page 2
Walmart Stores, Inc., Bentonville, Arkansas July 2003-November 2005
Maintenance Payables Manager
• Managed team of 11 invoice processors and 1 researcher in the research, processing, and payment of invoices from the Facilities Management and Home Office Management areas. Eliminating an initial backlog of invoices and successfully leading team to a 5 day turnaround from receiving to processing payment of invoices.
• Developed, trained, and evaluated associates
• Documented processes and procedures that were previously undocumented and established consistency in training within team and supporting areas.
• Provided continuous customer support to internal and external customers
• Posted and verified various month-end closing journal entries.
• Worked closely with supporting departments in recognizing and reconciling any outstanding issues.
• Established joint team meetings to solidify the relationship and communication between supporting teams that resulted in continuous paybacks of efficiency and production.
Hank’s Furniture, Inc., Sherwood, Arkansas August 2000–June 2003
Inventory Auditor
• Controlled and maintained a schedule of cycle counts for 23 stores and 3 warehouses
• Traveled to and conducted inventories and partial operation audits at all locations
• Supervised and trained audit personnel
• Trained store and warehouse personnel on inventory procedures
• Created, researched, and completed paperwork on all inventories including the associated journal entries for all monthly inventory transactions
• Assisted in the beginning stages of implementation and training of the conversion from a manual inventory system to a batch bar-coding system that is currently utilized today.
• Chosen to setup and open a new distribution center with the batch bar-coding system
Continental Express, Inc., Little Rock, Arkansas January 1999–July 2000
Staff Accountant
• Managed cash activities
• Handled fixed asset accounting
• Performed account reconciliations
• Assisted in the posting of journal entries and the month-end close process
• Prepared tax-basis financial statements and various other management reports
Deana Steely Page 3
Education: Bachelor of Business Administration in Accounting Minor in Computer Information Systems Southern Arkansas University, Magnolia, AR May 1991
Certified Trainer in Dale Carnegie course March 2009
Memberships: American Society for Training and Development
Volunteer: Assist with administrative duties and registration for Thompson Defensive Driving
Classes
Career Skills: Microsoft Word, Excel, and Office; Accounts Payable Support System, ARIBA,
J.D. Edwards, Remedy, GERS Retail System, FileMaker, and the RAM System
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