Customer Service High School

Roberto Valenti

*** Columbia Rd Portland, ME ****3 *978-***-**** ********.*******@*****.***

Education

University of Southern Maine

Portland/Gorham, ME Fall 2008 - Present

• Major: General Business; Sport Management Track

• Anticipated graduation: May 2012

• GPA: 2.995

Experience

Sales Associate

Lids/Hat World, South Portland, ME June 2011 - January 2012

• Maintain spotlessness throughout the store by organizing hats and accessories

• Provide a high level of customer service: welcome and reach out to customers by helping them find what they need

• Drive sales for discount cards or custom embroidery

• Trained, and now perform the majority of embroideries on all items sold

• Maintain cash register

Miscellaneous

YMCA, North Andover, MA July 2008 - January 2011

• Refereed and kept score at youth basketball games

• Helped out at a variety of family events

Carriage Retrieval / Bagger

Market Basket, North Andover, MA October 2007 - December 2007

• Used customer service skills to provide the best service possible

• Help support a clean environment throughout the store

• Gathered and organized carriages for customer’s convenience

Other Experience

• Baseball Team, University of Southern Maine Fall 2008 - Spring 2012

• Indoor Track & Field, Central Catholic High School Winter 2006 - 2008

• Baseball Team (Captain), Central Catholic High School Spring 2005 - 2008

• Peer Leaders, Central Catholic High School Fall 2005 - 2008

References

Jo Williams, college student advisor 207-***-****

Ed Flaherty, college baseball coach, teacher 207-***-****

Paul Sartori, baseball coach, friend 978-***-****

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