Customer Service Training
Resume:
Samuel M. G. Wills
Vancouver, WA 98665
*****.********@*****.***
Summary of Qualifications
Three plus years in a management position
Responsible for hiring new employees, by reviewing applications and conducting interviews
Responsible for discipline and termination of employees as needed
Assess new employees to ensure that they are following all job expectations and coaching them on how to improve their skills
Responsible for directing and communicating daily jobs and weekly work schedules for an average of ten to twenty employees
Lead a team to a high level of recognition by facilitating team meetings, assessing opportunities, and action planning those goals to correct those opportunities
Facilitate team meetings that consisted of an average of 10 team members, where we assessed the team, compared goals and set up tasks in order to achieve those goals
Assess another team throughout the year to ensure that they were meeting their goals, that the team leader was performing their job as needed, and would communicate the assessment with the team leader and the team
Tracked daily inventory using spread sheet software
Facilitate annual company training which had an average of 30 team members per class, included training on the company policies and programs
Site Safety Steering Committee Chairperson responsible for: facilitating safety team meetings, safety hazard walk through, Behavior Based Safety observations, and being model of safety to other team members
One on one training of new employees showing them how to do the physical job, including: ergonomics, safety, and job specific expectations
Trained and coached new hires on equipment (fryer, mixer, etc.), register and cash handling, proper cleaning, and customer service
Adept with mathematics, cash handling, and a variety of computer programs
Adept at giving and receiving feedback both orally and verbally
Experience
09/98-Current Frito-Lay Vancouver, WA
11/95-08/99 KFC / Dickenson Enterprises Vancouver, WA
Education
3/09-5/10 Westwood College Online Campus
Masters of Business Administration in General Management
1/05-3/09 Westwood College Online Campus
Bachelors of Science Degree in Animation
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