Customer Service Manager
Resume:
Vicky C. Sao
San Diego, CA 92126
******@***.***
• Objectives:
A position that will utilize my skills and create personal growth towards a career in a mortgage industry
• Skills: Strong verbal interpersonal Written communication skills
Extreme attention to detail Autonomous, self-starting qualities
Customer Service Process mortgage loans
Multi-phones lines Team player Proficiency in Microsoft Office Multi-task oriented
Type 45 wpm Work well under pressure
Friendly & reliable Organization
• Work History:
Chase Home Finance- Operation Specialist
July 08-present
Monitor the foreclosure process of defaulted mortgages to ensure compliance with the various governmental and investor guidelines. Manage approximately 700 foreclosure cases from referral through the foreclosure sale date. Provide follow up with attorneys, mortgage insurance companies and investors, as necessary, and log all actions. Calculate bidding instructions to the attorney for auctioning of the foreclosure property. Coordinate with the property preservation department to secure and protect the interest of the service on vacant properties .Heavy data entry
Washington Mutual (Aerotek)- Closing Loan Coordinator
April 07- March 08
The incumbent is responsible for verifying and updating information in the company’s loan processing system and drawing closing documents. Additional job duties include sending documents to settlement agent, performing final calculations, reviewing hud-1 and signed closed documents and confirming receipt of outstanding conditions needed prior to funding.
Central Pacific Mortgage-Loan Closer/ Funder
January 06- February 07
Schedule loan closing and prepares closing documents on DataTrac system. Review loan to determine condition that must be met prior to closing, such as hazard insurance, purchase funds to close, grant deed, etc. Call broker, escrow to request specified documents such as receipt for payment of outstanding tax bill. Verifies the accuracy and consistency of specification of documents such as title abstract and insurance form. Answer questions regarding closing requirements. using ten-key or factor table and calculator. Records loan information in log and on government form and funded, stack loans in designated order to ship to investor within 48 hrs
American Mortgage Network (Bantemps)- Doc Drawer
June 05- January 06
Review signed loan docs for accuracy and completeness and timely funding of loans. Heavy data-entry and follow up on final conditions. Interface with loan originators, processing, escrow and secondary marketing.
McMillin Mortgage (On-Call Mortgage)- Doc Drawer
November 04- March 05
Job Duties: Create documents as per investor guidelines. Review signed loan docs for accuracy and completeness and timely funding of loans. Follow up on final conditions. Interface with loan originators, processing, escrow and secondary marketing.
Wells Fargo Home Mortgage- (Accountemps)- Mortgage Specialist
May 04- October 04
Prepare the application for submission for loan approval. Complete employment and residence certification. Ensure that the appropriate pre-disclosures are sent out within the 3-day window, prepare adverse action letters for denied loan files, cancel aged loans out of the system, as well as complete and input broker approval packages. Set up new loans in database within established timeframes, including pulling credit reports. Prepare and file denial and cancellation notices on files. Locating all cancelled and denied loans for audits. Copying and stacking loan files for delivery to secondary marketing. Assisting with Cancels/Rejects phone assistance, prepare package and ship loan files per investor requirements in a timely and accurate manner. Monitor lock expirations for funded loans, and ship loans within investor delivery deadlines. Perform pre-shipping audit to identify any deficiencies, and take appropriate action to have the deficiencies cleared prior to investor purchase deadline. Take appropriate action to clear deficiencies found in the pre-shipping audit. Data input, file tracking, filing, FedEx and photocopying as needed.
Equity 1 Lenders Group- Doc Drawer
September 03- May 04
Job Duties: Create documents as per investor guidelines. Review signed loan docs for accuracy and completeness for timely funding of loans. Follow up on final conditions. Interface with loan originators, processing, escrow and secondary marketing.
SCME Mortgage Bankers- Junior Funder
July 2002- August 2003
Job Duties: Coordination of information among various operational areas and customers also uses multiple online systems. Receiving and reviewing incoming mortgage documents, contacting appropriate resources as needed. Entering transaction into DataTrac system, verifying accuracy, resolving complex customer issues using multiple resources and records, preparing, editing, distributing, and/or correcting specialized complex documents. Deliver documents to closing agents. Work under general supervision following established procedures. Exercise some judgment within guidelines. Audits signed documents. Iniatives wire/disbursement of funds.
Chase Manhattan Mortgage- Post Closer
March 2001- November 2001
Job Duties: Resolve deficiency on daily and monthly reports of Conventional/ VA/ FHA loans. Package file for investor according to shipping checklist. Prepare missing items list for shadow files. Type assignments endorsements note and complete section 32 forms. Prepare stipulation and documents for investors. Contact escrow companies for Hud-1’s and copies of disbursement checks.
Viejas Casino- Cash Operation
September 2000 – March 2001
Job Duties: Responsible for assigned company funds in access of $150,000 during shift and accuracy in following proper balancing procedures. Conduct accurate cash, coin, and check cashing procedures with internal and external guest. Perform buys with the Cage Cashier and the Main Bank, selling coin, token, currency, cash equivalent, jet sort reading, chips, mutilated currency, etc. for required coin, token, currency or chips. Maintain confidentially regarding casino statistics, guest information and department related issues. Inputs necessary data into computer. Cashed video tickets and make changes for guest. Perform all duties in a professional, pleasant and courteous manner when dealing with fellow employees and guest.
GMAC Mortgage Corporation-Document Control Specialist
April 1999- March 2000
Job Duties: Responsible for logging, preparing and scanning updates to files. Preparing and scanning new loan files; and pulling, logging, and filing documents and files. Duties include filing requests for copies of documentation; researching legal orders and subpoena request; auditing trailing documents including auditing company’s lien position, document recording information and legal descriptions. Audit incoming new loans by product type and origination requirements to ensure that all riders to collateral documents have been received.
Education: National University
Date: April 04- present
Master in Business Administration
San Diego State University
Date: January 2000- May 2003
B.S. Degree in Public Administration
San Diego City College
Date: June 94- December 97
Associate Degree in Business Administration
• References:
David Neylan- Regional VP
Central Pacific Mortgage
Julie Jojic- Funding Manager
Amnet Mortgage Subprime
Jackie Meggas- Lead Funder
Security National Mortgage
Cecilia Miranda- Sr. Funder
Scme Mortgage Bankers
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