Customer Service High School

Rita M. Harvell

**** ********* **. #*** 704-***-****

Indian Trail, NC 28079 ************@*****.***

Objective: To gain employment with a thriving company where my knowledge, leadership experience, self-motivation, and knowledge can be used effectively.

Education

• Lawrence Co. High School May 1989

High School Diploma

• SPCC January 2004

Classes in Microsoft Word; Excel; PowerPoint; Outlook

Qualifications

Excellent communication, interpersonal, leadership, and organizational skills. Supervisor experience 6+ years. Accountable for managing team and incorporate new policies, skilled in Medicare guidelines, Medical Insurance verification, and Medical field knowledge. Microsoft Excel, Word, Outlook, OneNote, PowerPoint.

Relevant Experience

KCI (February 2004 – July 2012)

• Supervisor for Medical DME

• Customer Service

• Medical Terminology

• Insurance Verification and benefits

• Develops documents and communicates processes for interdepartmental and external customer relationships

• Revises job descriptions

• Develops reporting to evaluate areas of responsibility

• Participates in compliance initiatives through policy development and implementation, training, and monitoring

• Reviews, identifies, and analyzes sources of potential reimbursement for Medicare patients

Summary of Job Description

The Order Fulfillment Supervisor is responsible for problem solving and establishing procedures, documenting, and communicating policies and procedures ensure compliance with policies and procedures with regular monitoring. I am responsible for employee morale to include staff development, team building, and management performance assessments. Provide management with regular reports on team member’s performance. Proactively addresses and resolves issues that may impact customer satisfaction, employee attrition, and cost.

Reviews and analyzes claim forms for consistency and services rendered by the physician or hospital are compatible with the diagnosis or treatment, and investigates discrepancies in order to determine the qualifications for billing.

Charlotte Plastics (July 1994-February 2004)

• Forklift driver

• QA checks

• Computerized Machinery

• Problem solving

• Teamwork

• Safety planning

• Shipping experience

Summary of Job Description

Stacks and piles finished goods to their correct containers and prepares them for shipment using various equipments for packaging while following specific set of standards and requirements. Other responsibilities include cleaning and preparing the containers before placing items and then checks if the containers and items are free of damage or defects. Verify if the items pulled out of the packaging are correct. Packers fill out several forms and papers that will record measurement and weight, product counts, while keeping track of the inventory. After packing, they seal and label each of the containers properly then move the completed packages for loading. Some packers are particularly in charge of machines that package items. The Forklift Operator is responsible for operating a forklift to move, locate, relocate, stack, and count merchandise. The Operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties.

Conbraco (February 1992-July 1994)

• Assembled ball valves

• Quality Check

• Production/team work

Summary of Job Description

Assembled ball values on a production line and had to meet a quota daily. Follow detailed assembly instructions, processes and procedures. Comply with policies, guidelines and regulatory requirements. Report problems with quality, processes, equipment, and materials to Production Supervisor. Provide hands on job function training to coworkers as needed. Maintain a clean and organized work area to facilitate manufacturing functions.

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