Customer Service Office
Resume:
Amber D. Wallace
qek4ix@r.postjobfree.com
OBJECTIVE
Seeking a position within an organization where my interpersonal and communicative skills, along with
my “can do spirit” and aspiration to provide only excellence, can be best utilized.
QUALIFICATIONS
• Dependable, reliable, professional, and honest
• Understands that my employer's success is my success
• Great organizational skills
• Possess good presentation and time-management skills
• Ability to handle multiple tasks
• Extremely thorough with an attention to detail
SKILLS AND ABILITIES
• Utilizing of computer programs such as Microsoft Word, Power Point, Excel, Outlook, Front Page, Open
Office and Skype video conferencing
• Utilizing office equipment such as scanner, fax machines, printers and binding systems
• Performing office procedures such as filing, data entry and company mailings
• Efficient typing 40/wpm
• Cash handling
• Organization
EMPLOYMENT HISTORY
Go Toys and Games, Auburn Hills, MI
Cashier, 10/11-2/12 (seasonal)
• Inventory, maintain stock and organize products on shelving
• Cash drawer
• Place orders, contact customers when orders come in
Wrightway Enterprises, Southfield, MI
Personal Assistant, 01/10 -10/11 (job downsized)
Assist Eric Wheelwright, a Stellar Nominated Film/TV producer and director and recording artist with
his company, Wrightway Enterprises, a multimedia company.
• Assist with camera set-up (background, stand-in for camera shot, equipment accessible)
• Send emails (estimates, billing/invoicing and special offers)
• Conduct research and retrieve information/talent needed as instructed by director/producer
• Receive orders and pass along to appropriate departments
• Attend meetings/events/gatherings, draft reports, assess business and generate ideas for
development and growth
• Review drafts and check documents for appropriate grammatical usage
• Utilize Microsoft office programs and office equipment
Thrifty Drug, Pontiac, MI
Pharmacy Receptionist/Cashier, 08/11 -10/11 (business slowed)
To perform reception, clerical and data operation to provide assistance/direction to patients, staff and
the general public.
• Greet patients and customers in person and by phone
• Provide front line customer service by directing calls to the appropriate staff members and handle
cash drawer
• Copy/update/collect information needed of new or existing clients and enter into filing systems
• Maintain stock and organize products on shelving and counter
• Receive client prescription, turn in to pharmacy, locate and retrieve filled prescription to client
R.L. Riley Corp. Inc., Rochester, MI
Office Assistant, 07/10 -07/11 (uncle's company had sold)
Performed daily office duties for Uncles construction company
• Sent company invoice
• Manage employee payroll
• Organize/update file systems
• Sort company mail
• Utilize office programs and office equipment
Micro-cell Communications, Brighton, MI
Call Center Representative, 07/09 -12/09 (job ended- all employees laid off)
Provide customer service for out-bound call center
• Use of multi-line phone system
• Generate leads
• Add/update contact information
• Utilize Microsoft office programs and office equipment
• Send mailings
• Met/Exceed daily quota
• Accept assignments with a cooperative, positive and team-oriented attitude
EDUCATION
Diploma -Basic
Howell High, MI
HONORS AND ACTIVITIES
I've Volunteered time in my community to non-profit organizations
• Mailings for LACASA to inform victimized adults of the services they provided
• Fed, watered and groomed animals for The Humane Society of Livingston for their Adopt-a-Pet
program
• Assisted The Salvation Army in efforts to help raise donation, as well as sort and display donations
• Involved with the Michigan Youth Appreciation Foundation
NOTES / OTHER INFORMATION
I'd like to thank you for your time and consideration to offer your company the utmost dependable,
considerable and reliable services I can provide. I look forward to show my willingness to learn and grow
with your company with hopes of possible future advancement
Contact this candidate