Customer Service Representative

Anissa M. Jordan

**** *. ********** ** ********* 12 Memphis, TN 38115 901-***-**** qebuur@r.postjobfree.com

Objective to obtain a career that will allow for personal and professional growth.

Qualifications

Stoneriver Pharmacy Solutions 2650 Thousand Oaks Blvd Memphis, TN 38115 901-***-****

CSR Verifications 06/2010-01/2012

Place outbound calls to verify prescription claims for worker's compensation injuries.

Enter billing information into database for invoicing or forwarding to patient account team.

Follow HIPAA guidelines for protecting personal health information while meeting quality goals.

Two Men and a Truck 1656 N Shelby Oaks Dr #9 Memphis, TN 38133 901-***-****

Customer Service Representative 02/2010-06/2010

Handle inbound calls quote rates, schedule relocation, suggestive sale and accept payments.

Print and review relocation paperwork to include driver route, special orders and payment receipt.

Make follow up calls to verify moving experience was satisfactory.

Select Staffing Picker 6888 Goodman Rd Olive Branch, MS 38611 662-***-****

Logan’s Roadhouse 6685 Airways Blvd Southaven, MS 38611 662-***-****

Server 06/2009-11/2009

Greet guests, answer questions about food beverages and facilities while developing rapport.

Communicate with staff food and beverage orders and deliver to tables in a timely manner.

Follows checklists standard operating procedures maintain safe, clean, and stocked work area.

Autozone 123 Front Street Memphis, TN 38117 901-***-****

Accounts Receivable 11/2008-02/2009

Contact commercial credit account holders to establish payment on delinquent accounts.

Make payment arrangements when applicable and document action taken on each account.

Follow FDCPA guidelines and maintain a spreadsheet of account progress.

Accountemps Purchasing Clerk 6750 Poplar Ave Ste 501 Memphis, TN 38117 901-***-****

American Esoteric Laboratories 1701 Century Center Cv Memphis, TN 38135 901-***-****

Patient Financial Representative 02/2007-12/2007

Review patient accounts to ensure charges are correct for services and tests rendered.

Perform light collection efforts, coding, account management, and payment processing.

Correspond with insurance companies and physicians to correct and re-file claims whenever possible.

Huntington Bank 2361 Morse Rd Columbus, OH 43229 614-***-****

Front End Collector 01/2006-08/2006

Contact customers to collect on delinquent auto loan and lease accounts.

Skip tracing delinquent account holders using basic tools and techniques.

FDCPA rules and regulations for collecting were always regarded in collection efforts.

J P Morgan Chase Bank 1111 Polaris Pkwy Columbus, OH 43240 614-***-****

Collector II 01/2005-12/2005

Contact account holders to collect on overdraft deposit accounts.

Use top down collection techniques to negotiate payment or payment arrangements.

Offset accounts were applicable and followed FDCPA rules and regulations.

Education

Earle C Clements Job Corp 04/1990 Morganfield, KY

References

Joyce Reed TN Job Services 901-***-****

Mabel Shelton Hilton Hotel Corp 901-***-****

Constance Sneed American Esoteric Labs 901-***-****

Tammy Driesbach Aetna 614-***-****

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