Manager Customer Service

Dena Termanini

** ********** ****, ******* **, **013 • ****.*********@*****.*** • 201-***-****

OBJECTIVE: To obtain a position that will utilize my organizational skills, leadership skills, and student organization involvement experience.

PROFESSIONAL EXPERIENCE

Verizon Wireless-Paramus, New Jersey

Verizon Wireless-Store Manager June 2009-July 2011

Maintain exceptional level of expertise of products relating to segment customers.

Coached and trained employees on products and services.

Encouraged and motivated employees.

Exceeded services goal by 300% in December 2009

Responsible to hold employees accountable.

Verizon-Northern New Jersey

Verizon Home Services-Kiosk Manager June 2008 – June 2009

Maintain exceptional level of expertise of products relating to segment customers.

Coached and trained employees on products and services.

Encouraged and motivated employees.

Exceeded services goal by 145% in October 2008.

Responsible to hold employees accountable.

Assisted District Managers for Northern New Jersey fixtures.

Best Buy – West Paterson, NJ April 2008 – June 2008

Magnolia Home Theater – Pro 4

Maintain exceptional level of expertise of products relating to segment customers.

Coach and train employees on products and services.

Encourage and motivate employees.

Help customers with department specific products.

Responsible to hold employees accountable.

Exceeded services goal by 116% in April 2008.

Bose Corporation - Paramus, NJ September 2007 – March 2008

Assistant Store Manager

Supported the store manager in the day-to-day management of business operations, merchandising and people resources to generate retail sales of Bose products within the Bose retail store

Exceeded sales goal by 250% in the months of October, November, and December 2008

Coached all store colleagues on how to effectively delight Bose customers at retail and offer a demonstrably unique customer experience and value proposition

Partnered effectively with the store manager to execute the retail talent management process and practices, including recruitment, hiring, assimilation, performance management and coaching/development/training of field colleagues

Conducted presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and stimulating an exciting shopping experience

Partnered with store manager to create and foster a team environment and enlisting others in the achievement of defined goals

Best Buy – West Nyack, NY June 2005 – September 2007

Magnolia Home Theater – Pro 4

Maintain exceptional level of expertise of products relating to segment customers.

Coach and train employees on products and services.

Encourage and motivate employees.

Help customers with department specific products.

Responsible to hold employees accountable.

Received district banners for months of July and August 2007.

Wireless Expert

Provided superb customer experience & built customer rapport.

Exceeded sales goal by 200% in November 2005.

Activated new customer accounts.

Worked one on one with vendors.

Handled training for new employees.

Sales Representative

Assisted customers with IPOD's, cell phones and MP3 players

Responsible for floor moves.

Maintained Great customer service.

Responsible for Inventory

EDUCATION

Montclair State University – Anticipated Graduation: May 2012

B.S. Business Administration, Concentrations: Accounting & Marketing

SKILLS

Microsoft Applications: Word, Excel, Access, PowerPoint

Excellent oral and written communication.

Moderate in Arabic

REFERENCES: Furnished upon request.

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