Resume of Richard J Nichols

RICHARD J. NICHOLS

***** *. ******** ***** ***** 303-***-****

Parker, Co 80134 *********@***.***

OBJECTIVE

Senior IT position utilizing technical and management background to provide leadership and forward direction to the IT department, as well as providing valuable services that best support the business.

QUALIFICATIONS

 Extensive and broad IT background including management roles in development, disaster recovery, enterprise continuity planning, and telecommunications.

 Strong commitment to customer service and meeting the needs of the business by working with senior leadership to develop applications specific to their needs.

 Proven management skills in a variety of disciplines and levels with a track record of making people successful.

 Strong belief that IT managed as part of the business, and not only as a service provider, can contribute much more than technology alone.

PROFESSIONAL EXPERIENCE

Oppenheimerfunds 1989 – 2009

Vice President, Corporate Services 2006 – 2009

Areas of responsibilities included data center environment (cooling, power) facility management, corporate travel, food service, receiving, vendor management, and physical security. Upgraded data center cooling providing increased capacity and realigned for hot/cold aisle configuration. Worked with data center management to upgrade electrical UPS and PDU capacity to ensure adequate power supply to the data center. Managed all facilities related activities for 280,000 sf campus. Managed construction projects including 15,000 sf tenant improvement and new construction at the main campus.

VP, Business Continuity and Disaster Recovery/

Security Engineering 2002 – 2006

Led a group of ECP professionals and through our efforts we were able to reduce recovery time from 48 hours to 8 hours utilizing data mirroring technology. Worked with the business units to help them develop business continuity plans which would assist them in their recovery efforts should an incident occur. Coordinated the company’s effort to comply with the SEC ruling regarding email retention and represented the infrastructure group during all SOX audits ensuring availability of proper documentation.

RICHARD J. NICHOLS 2 of 2

Oppenheimerfunds (cont)

Vice President, Telecommunications 2000 – 2002

Led a team of 9 technicians who supported all telecom activities including ACD and PBX support, circuit provisioning, and telecom desktop support. Managed telecom vendors including all major carriers.

Vice President, Services Automation 1994 – 2000

Proposed and had approved a new decentralized group of 9 – 17 developers whose efforts were focused on the customer service area. Applications and GUI front ends were developed using Powerbuilder and Sybase and included contact tracking and computer telephony integration (CTI) applications that improved accuracy and throughput in the contact center. Implemented and maintained a vendor supplied interactive voice response unit (IVR). Proposed, designed, developed and implemented Oppenheimer’s first website.

Asst. Vice President, Mailing Services 1993 – 1994

Managed Oppenheimer’s mail facility consisting of a staff of 100 and a monthly mail output of over 2,000,000 pieces

Asst. Vice President, Systems Development 1989 – 1993

Lead a staff of 8 – 14 Cobol developers supporting financial applications

First Interstate Services 1981 – 1989

Asst. Vice President leading a group of 5 – 20 developers working on the Hogan Banking applications

Electronic Data Systems 1979 – 1981

Systems engineer working in a facilities management contract maintaining life insurance applications

EDUCATION

Colorado State University

Major in Business Information Technology

Continuing education in Management and Business, Regis University

ITIL Foundations for IT Service Management

Multiple in-house technical, project management, and leadership classes

Oppenheimer overall manager of the year

Obtained Facilities Management Professional (FMP) designation

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