Project Manager

SUMMARY

A highly talented and accomplished Information Technology professional with 14 years experience in quality assurance testing of client/server and web-based applications.

Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.

Develop, implement and assess Quality Management Systems that are ISO 9001:2000 and SEI CMMI complaint

Experienced in testing of web application, client-server, network, multimedia, and database, educational and related projects on Windows operating systems.

Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression, and bug tracking system development. Managed QA Team and participated QA in all project meetings

Strong understanding of healthcare business operations

Familiarity with XML, SQL, EDI, CSV Data Formats

Utilized Citrix Server, HTTP and Web Services protocol to performed load and system testing

Exceptional analytical abilities and excellent verbal and written communication skills

TECHNICAL EXPERIENCE

Operating Systems: Windows 95, 98, 2000, NT, XP, Vista, DOS, UNIX, Linux, Mainframe, and Macintosh

Languages: C#, C, C++, HTML, DHTML, Java, JavaScript, XML, SQL, Visual Basic, Fitness,

Tools/Databases QTP, Win Runner, Load Runner, Test Director, Silk, Rational Robot, Rational Clear Quest, Quality Center, Object Oriented Analysis and Design (UML/RUP), XML Tool, FTP, CS-90, Oracle, Access, SQL Server, MySQL, Cold Fusion, Visual Group Planner, ERP,

Windows Communication Foundation (WCF), Team City 6.5.x, JIRA 5, SharePoint Server

2010, MS office communication 2007 R2, Toad for Oracle Expert version 10.6.1.3,

Crystal Reports 13.0, MSMQ, J2EE, .NET Framework, XML, Agile

Hardware: HP-9000, PCs

PROFESSIONAL EXPERIENCE

Consulting for McKesson Health Solutions October 2011– March 2012

QA Claims Analyst

Project: McKesson Total Payment Solution and Episode Management

Developed test plan/schedule and maintain test matrix based on development completions and project timelines

Worked collaboratively with Development, and the Business to ensure a quality release of Total Payment 5.0

Managed a variety of test environments, including physical machines, permanent ESX virtual machines, and temporary Lab Manager virtual images

Utilized Agile Scrum testing process and participate in release planning activities related to User Story grooming and estimation

Worked with other members of the scrum team to define in Jira and estimate in hours all of the Sub-Tasks needed to test each User Story, including tasks to create test plan/scripts, test case peer review, test execution, and demo of functionality to the owner for User Story

Created/modified both fixtures and test pages/wikis in Fitnesse

Reviewed the User Story with the developer to determine what test scenarios need to be covered at both the unit/component level and the functional/integration level

Responsible for maintaining test environment and schema, including the steps to install/uninstall builds

Reviewed requirements for episode management rule bundles and query the database to review the claims and cases to ensure the rule code was designed correctly

Participated in sprint retrospective activities

Provided the leadership skills necessary to control the execution of the project tasks

Technology Used: .NET Framework 4.0, XML, JIRA, Share Point, Windows Server 2008 R2, Toad, MS SQL Server,, Web Services

Consulting for Hudson MD.com, Teachers Pay Teacher.com Jan 2011– Sep 2011

Project Leader

Responsible for initiating, managing and implementing cross-functional programs/projects

Provide the leadership skills necessary to control the execution of the project tasks

Deliver project artifacts and shares responsibility and accountability with the Team for the successful delivery of the entire project

Develop a testing plan/schedule and maintain test matrix based on development completions and project timelines

Technology Used: MS SQL Server, Visual Basic, HTML/JSP, XML, Quality Center, Citrix Server, Web Services

1-800-Flowers.com, NY Sep 2010 – Dec 2010

Senior QA Test Lead

Developed a thorough understanding of the operations and functions of the 1800Flowers.com family of brand and shared service applications

Communicated with Project Managers, Systems Architects, Systems Analyst, DBA's and Software Engineers to gather requirements for testing and develop estimates for testing execution

Developed testing plan/schedule and maintain test matrix based on development completions and project timelines

Constructed Test cases and Test scripts, sets up and configures servers, the definition of automation metrics, execution of detailed runs and collection/analysis of results

Maintained historical test results and manage the release process

Maintained and supported the quality and overall integrity of the test data

Managed and coordinated with the offshore team for completion of project tasks

Technology Used: .NET, Microsoft SQL Server, HP Quality Center, Mercury Interactive - Quick Test Pro, SharePoint, Citrix, HTTP, XML and Web Services

EmblemHealth, NY Sep 2008 – March 2010

Senior QA/Business Analyst

Worked with Amisys to QCARE (ATQ) conversion project - This project facilitates QCARE to accept GHI EDI/OCR claims. HIP Claims along with EDI Transactions 270/271 and to make sure it follows 5010 of HIPAA standards. The major role of the project is to load data from Amisys to QCARE (mainframe application used by Emblem Health) and Web Based Application, such as new Provider Contracts will be added, as well as Member (Enrollment) data, Claims data, Billing data, Benefits Sets, Pre-auth/Referral rules and performing UAT to all new/existing functionalities of the data/History conversion and Loading Medicaid/Medicare Fee Schedules into QCARE.

Performed all aspects of verification, including functional, structural, regression and user acceptance testing

Gathered business requirements, designing and implementing business solutions for all projects

Analyzed current business performance as it relates to claims processing systems and claims operations to facilitate process improvements

Created business process and mapped requirements with the Traceability matrix

Ensured that HIP is in compliance with the capability to store UB04 data in claims adjudication and inquiry menu

Implemented the “HSS DRG for CMS and AP-NYS” software product to provide accurate DRG pricing for Inpatient claims

Utilized IBM Mainframe – CICS and other key systems to verified data

Ensured that all reimbursement rate schedules are appropriately administered and reviewed for appropriate DRG payment

Managed test data - perform data analysis on test data requests; define, maintain and organize input and output data; develop/maintain quality repositories to establish and assure quality data integrity for IBM Mainframe environments

Investigated and analyzes current processes and develops recommendations to improve system performance

Interfaced with IS systems analysts and programmers to review and explain Claims System requirements as identified by the end-users

Enabled EDI image and validated for Raw Data

Technology Used: Oracle, Visual Basic, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Mainframe, XML

Trizetto Group Inc. Boston, MA Jan. 2008 – June 2008

QA Lead/Manager

Worked with the TriZetto Group, Inc., - provide information technology for the health insurance payer industry

Gathered metrics and published test results for all software releases and service packs, developed test plans, defined and created test scenarios, executed test scripts, assessed test results against expected results, reported defects as directed and participated in and gathering metrics related to current software development lifecycle (SDLC) process.

Worked at the direction of the QA Director, oversaw and directs the design, development, and implementation of test plans and the execution of tests for all TriZetto's products.

Planned and directed the activities of the offshore test teams.

Developed, implement and assess Quality Management Systems that are ISO 9001:2000 and SEI CMMI complaint

Performed configuration management for a test environment.

Managed testing work products in the Quality Center.

Worked closely with Product QA, Product Management, Integrated Health Solutions and Product Development teams to facilitate resolution of errors, issues, and negative outcomes. Coordinated and conducted retesting as necessary.

Tested healthcare/medical claim processing functions (auto-adjudication, batch processes, claim input/output records, file exchanges across multiple systems)

Provided status reporting of team activities against the project plan.

Created Project design and Developed documents and workflow for various test cases, which was used for automated testing using QTP 9.2 automated tools.

Created an automation framework for QTP/BPT test scripts and managed automated test databases in maintaining automation environments.

Technology Used: MS SQL Server 2005, ASP. Net, XML, Quality Center 9.0, QTP 9.2, Load Runner 9.2, Team Track, Share Point, Content Editor, MS Outlook, COM, COM+, JavaScript, IIS, MS application server, Win Form Application

C2Creative, NY Jan. 2007 – Dec/2007

QA Manager

Involved in various stages of Software Development Life Cycle.

Performed systems, functional, integration, regression, usability, ad-hoc, end-to-end, security, performance and user interface testing.

Created SQL queries to extract data from a SQL database.

Run performance tests against latest release using Load Runner 9.2.

Utilized Quality Center to track quality assets and progress across releases and test cycles.

Technology Used: MS SQL Server, Visual Basic 6.0, HTML/JSP, XML, Quality Center, Load Runner 9.2

Valiant Solutions, Inc., NY May 2006 – Nov. 2006

Senior QA Lead Engineer

Valiant - Microsoft Solutions Provider and a premier provider of workforce management solutions. Valiant supplies comprehensive time & attendance, scheduling, payroll, Human Resource and business process outsourcing solutions to more than 500 clients doing business in a wide range of markets and industries.

Designed and built QA Test Strategy and Test Plan

Supervised, led and mentored QA Team in test case planning, development, quality reviews and test case execution.

Led QA team, improved QA best practices and QA process improvements

Attended project meetings, provided report on status of testing, communicated issues, implemented QA standards and policies.

Completed both Unit and System testing as needed and provided developer feedback at both an interface and code level on any problem discovered. Run C# and VB code with Visual Studio 2005 Team Edition.

Performed end-to-end manual testing for human resource management, benefits, payroll and billing applications.

Developed a testing plan and maintain test matrix based on development completions and project timelines.

Utilized existing use cases and test scripts and worked with business teams to enhance use cases to develop data driven scripts via Quick Test Pro (QTP) for web / .NET and client server applications.

Utilized Load Runner for performance testing and QTP for regression testing.

Technology Used: .Net, Visual Basic 6.0, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), ASP. Net, VB .NET, COM, COM+, JavaScript, IIS, MS application server

Online Benefits Inc., NY May 2004 – May 2006

QA Analyst

Online Benefits Inc., a leading provider of Web-based Human Resources solutions.

Tested internet-based ASP application that allows clients to build and maintain dynamic, customizable web sites to facilitate employee benefit and Human Resources communication.

Created Test Plans, Test Cases, and executed for a People soft Payroll and Time & Labor project.

Utilized Extreme Programming – agile software development methodology to test sales, service and commissions tracking software, which created, to benefits brokers to better manage the sales process and improve client service.

Managed offshore QA Team

Setup Citrix Presentation Server to access application remotely from offshore facility.

Followed up Bugs until Development fixes them.

Compared in house products with people soft

Technology Used: MS windows 2003, SQL Server 2000 database. ASP.Net, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), COM+, JavaScript, IIS, and MS application server

Empire Blue Cross Blue Shield, NY Nov. 2000 – Apr. 2004

E-Business Testing Systems Analyst

Conducted quality assurance (QA) testing and associated applications of Empire websites, which was an interactive tool for members, providers, brokers and employers.

Developed test strategies, test plans, scripts, and test cases.

Implemented software quality processes and procedures.

Closely worked with the Developers, Business Analyst, Project Manager and with the Customers to assure that functional requirements are met properly.

Created, tracked, and reported on Change Requests (CR), using Rational Clear Quest.

Utilized Rational Robot to create, modify, and run automated tests for numerous e-applications.

Tested and debugged web based applications developed with the Rational Unified Process methodology

Utilized IBM Tivoli OMEGAMON XE for Mainframe - CICS, IMS and other key systems to verified data

Utilized Relational Databases such as Oracle 10g/9i and MySQL to validate test results

Technology Used: Oracle 8.0, Visual Basic 6.0, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Rational Robot, IBM Tivoli OMEGAMON XE, XML

Screaming Media Inc., NY Jul. 2000 – Nov. 2000

QA Engineer

Tested e-commerce applications for leading global infrastructure technology Platform Company. Also tested products such as stock quotes, weather reports, news, photos, and video.

Utilized Win Runner to create modifies and run automated tests. Performed performance testing under load conditions using Load Runner.

Tracked bugs through to resolution, and prepared bug reports.

Arranged and coordinated test environment, including various browsers to test functionality of browser-based interfaces.

Technology Used: Windows 2000, Win Runner 6.5, and Load Runner 6.5

Hall of Sports, NY Aug. 1998 – June 2000

Web/QA Tester (Consultant)

Analyzed business requirements, authored test plans, and performed stress testing of applications.

Utilized SILK to automate regression testing.

Carried out backend server testing on Oracle database.

Used Win Runner and Load Runner for regression and performance testing.

Technology Used: MS windows, SQL Server 2000 database. ASP.Net, SILK

EDUCATION

Bachelor of Business Administration in Computer Information Systems, Baruch College, New York, NY

Certified training in .Net Framework, C#

Project Management Professional (PMP) course

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