Kimberley Offord's Resume

Kimberley Offord

**** *** *** ***** *****

Broomfield CO 80020

Cell: 720-***-****

Email: ***.*******@*****.***

Over 18 years help desk, data entry and supervisory experience dedicated to achieving profitability and delivering outstanding customer service. Energetic employee with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Experience

Customer Support/ Help Desk (Contract Position) 9/2008 - 1/2009

Tek Systems, Broomfield, CO

• Provided prompt technical phone support in a fast-paced call center environment.

• Successfully resolved up to 60 accurate and courteous telephone support calls per day.

Wire Services 2/2005 - 8/2008

Mercury Companies, Denver, CO

• Provided Internet-based customer support (90% email communication, 10% telephone/fax).

• Composed and approved wires, including cash management, fax and call-back verification.

• Posted non-automated bank wire transfers.

• Skilled in resolving customer service issues and finding “Win Win” solutions.

• Consistently received high ratings on performance reviews.

Customer Service / Data Entry 5/2001 - 8/2004

Oasis Wellness Company, Broomfield, CO

• Processed accurate data in a high-volume environment (60 calls per day).

• Responsible for training new employees.

• Responsible for filing, faxing, call backs, problem-solving and customer satisfaction.

Customer Service / Floor Supervisor 11/1990 - 3/2001

Kroger Company, Irving, TX

• Trained and supervise 7 Courtesy Clerks (including employee safety training).

• Responsible for $25K daily bank deposits, cash reconciliation, transaction approvals, utility payments, Western Union transfers, NSF collections.

• Received “Employee of the Month” and ”Mystery Shopper” Awards.

Education and Credentials

Microsoft Certification Training - COMPUSA, Denver, CO 2001

Sabre Training - United Travel School, Clearwater, FL 1988

High School Diploma - Lake Highlands High School, Dallas, TX 1988

Computer skills include Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

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