Mortgage/Banking
Resume:
Carol J. Byers
Houston, TX 77088
**********@***.***
Professional Goal
To gain a position that will utilize my experience and skills in the Mortgage/Banking industry to meet objectives and support commitments to customer service, employee development, and continuous growth.
Professional Profile
Motivated self-starter with an aptitude for learning new skills quickly. Hard working, reliable, and able to collaborate in a team enterprise. Ability to work well under pressure.
Imaginative problem solver with effective planning and organizational skills. Expertise in business administration, record keeping, planning, implementing policies and procedures, scheduling, and related responsibilities to ensure productive operations.
Consistently present a professional demeanor, complimented by a positive “can do” attitude.
Ability to communicate effectively and establish excellent rapport with customers from diverse backgrounds.
Post Closer Interlinc Mortgage The Woodlands, TX
May 2008 – September 2008
- Responsible for shipping loan to multiple investors for purchase before expiration date.
- Follow up documentation for exception reports and communicate with various branches.
- Responsible for balancing HUD Settlement statement for government review.
Financial Analyst Tax Masters Houston, TX
January 2007 – May 2008
- Direct interface to clients, providing informative dialogue to assist in obtaining documentation for account review.
- Contacted the IRS to perform back tax review in favor of clients and assisted the coordination of a plan for payment.
Collateral Specialist Access Lending/New Century Mortgage Sugarland, TX
February 2006 – December 2007
- Daily customer service contact, internal and external to warehouse bank, client, title companies, and investors.
- Responsible for shipping sensitive documents to the clients in a timely manner.
- Review all final documentation and verify shipment within a specific 3 day period to meet customer expectations.
- Ensure a smooth purchase of customer loan by clearing all exceptions in a timely matter.
Closing Associate Allied Home Mortgage Capital Corp. Houston, TX
April 2003 – February 2006
- Provide customer support for private lenders and brokers to ensure updated guidelines are current to meet loan deadlines for purchase.
- Continuous phone and email contact with Title companies, branches, loan officers, loan processors, and underwriters.
- Review and verify financial documents for loan funding.
- Interact with branch offices to provide pertinent information for loan processing.
- Responsible for preparing documentation to government offices before borrower’s first payment.
Loan Shipping Specialist Sterling Capital Mortgage Houston, TX
August 2001 – April 2003
- Responsible for preparing case binders to government office.
- Customer relations with private lenders and brokers to ensure updated guidelines are current to meet loan deadlines for purchase.
Loan Center Help Desk Representative Sterling Bank Houston, TX
September 1999 – July 2001
- Resolve customer issues from telephone and email communications.
- Reinforce quality assurance by reviewing documentation before release.
- Control the balance of the office spreadsheet for Accounting.
- Expedite the pull and receive of collateral files.
- Selected to assist loan processors during the end of the month to assist in meeting monthly goals and providing excellent customer service.
Mortgage Review Processor Sterling Bank Houston, TX
May 1995 – September 1999
- Spearheaded the input of vital data from loan applications for government census tracking.
- Review closing documents and issue cashier checks to the closer and post daily accruals.
- Appointed to continue to control the balance of the office spreadsheet for Accounting.
Certification
- Notary Certification (expires 2010)
Training
- Microsoft Excel Training
- Microsoft Word Training
- Customer Service Training
- Customer Relationship Management Training
- Telephone Etiquette Training
- FHA/VA HUD loans Training
- Microsoft Excel Training
- Microsoft Word Training
Education
Henderson State University
Major: General Studies
Arkadelphia, Arkansas
North Harris Community College
August 1984- May 1985
Major: Business
Houston, TX
References upon request
Contact this candidate