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Administrative Assistant Customer Service

Cleveland, OH, 44104
August 31, 2012

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Diana L. Betha

**** ****** ****** **** **. Dr. (Up)

Cleveland, Ohio 44104


Career Summary

Administrative Assistant with computer skills in Word, Access, Excel, Outlook and Publisher, scheduling appointments and meetings, accounts receivables/billing for security, advertisers, and membership renewals; plus, extensive customer service as rental consultant and receptionist. Attention to detail and multi-tasking with the ability to work effectively with minimal supervision.

Work History

Classco Realty Corp., Cleveland, Ohio Mid-November 2011 to Mid-December 2011

Administrative Office Assistant

Supervisor: Brittany Lyons

• Receptionist

• Filing, faxing documents

• Data Entry for tenants’ rents, etc. on specialized apartment rental computer program

Area Temps, Lakewood, Ohio April 2009 to June 2009

General Office Clerk/Receptionist/Administrative Assistant

Supervisor: April Derenburger

• Various office assignments as a temporary employee

Shaker Square Area Development Corp. (SHAD, non-profit org.), Cleveland, Ohio January 1989 to January 2009

Administrative Assistant/Office Support Staff

Supervisor: Jalene Pardon, Fiscal/Office Manager (starting from Jan. 2006)

• Receptionist for SHAD & Greater Shaker Square Dev. Corp. management office, answering 4-line phone for a

staff of 6

• Monthly & quarterly billing for Accounts Receivables in Excel for neighborhood security clients and community

newspaper advertisers

• Managed The Rental Connection Program (a free rental information service) for the Shaker Square area on Access

computer database, by mail and delivered Apartment Hunter’s Guides to rental consultants

• Maintained monthly SHAD membership renewals weekly and sent thank letters using MS Word mail merge

• Coordinated with Executive Director setting up committee meetings and occasionally arranged luncheon meetings

• Kept inventory of office supplies to be ordered and assisted staff with other general office duties

Kelly Girls/Services, Cleveland, Ohio December 1987 to January 1989

Word Processing Secretary

• Various office short and long term assignments a temporary employee at Republic Steel, National City Bank,

General Electric and Ameritech

Education and Training

Dyke College, Cleveland, Ohio Course Study: Word Processing courses

Cuyahoga Community College, Cleveland, Ohio Major: Office Administration

Continuing Education – Completed courses in Access 2003 & Excel 2003, Workplace Success Skills for Administrative Assistants (7 hour class), On-Line (12 classes each) in Computer Skills for the Workplace, Administrative Assistant Fundamentals I & II offered by Cuyahoga Community Corporate College and Exceptional Assistant offered by Park University (7 hour class). Completed a computer class in PowerPoint. Other computer skill: Scanning

Currently in - Job training program as an Office Trainee learning payroll and data entry provided by NCBA, Cleveland, Ohio

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