Administrative Assistant Customer Service
Resume:
Diana L. Betha
**** ****** ****** **** **. Dr. (Up)
Cleveland, Ohio 44104
********@*****.***
Career Summary
Administrative Assistant with computer skills in Word, Access, Excel, Outlook and Publisher, scheduling appointments and meetings, accounts receivables/billing for security, advertisers, and membership renewals; plus, extensive customer service as rental consultant and receptionist. Attention to detail and multi-tasking with the ability to work effectively with minimal supervision.
Work History
Classco Realty Corp., Cleveland, Ohio Mid-November 2011 to Mid-December 2011
Administrative Office Assistant
Supervisor: Brittany Lyons
• Receptionist
• Filing, faxing documents
• Data Entry for tenants’ rents, etc. on specialized apartment rental computer program
Area Temps, Lakewood, Ohio April 2009 to June 2009
General Office Clerk/Receptionist/Administrative Assistant
Supervisor: April Derenburger
• Various office assignments as a temporary employee
Shaker Square Area Development Corp. (SHAD, non-profit org.), Cleveland, Ohio January 1989 to January 2009
Administrative Assistant/Office Support Staff
Supervisor: Jalene Pardon, Fiscal/Office Manager (starting from Jan. 2006)
• Receptionist for SHAD & Greater Shaker Square Dev. Corp. management office, answering 4-line phone for a
staff of 6
• Monthly & quarterly billing for Accounts Receivables in Excel for neighborhood security clients and community
newspaper advertisers
• Managed The Rental Connection Program (a free rental information service) for the Shaker Square area on Access
computer database, by mail and delivered Apartment Hunter’s Guides to rental consultants
• Maintained monthly SHAD membership renewals weekly and sent thank letters using MS Word mail merge
• Coordinated with Executive Director setting up committee meetings and occasionally arranged luncheon meetings
• Kept inventory of office supplies to be ordered and assisted staff with other general office duties
Kelly Girls/Services, Cleveland, Ohio December 1987 to January 1989
Word Processing Secretary
• Various office short and long term assignments a temporary employee at Republic Steel, National City Bank,
General Electric and Ameritech
Education and Training
Dyke College, Cleveland, Ohio Course Study: Word Processing courses
Cuyahoga Community College, Cleveland, Ohio Major: Office Administration
Continuing Education – Completed courses in Access 2003 & Excel 2003, Workplace Success Skills for Administrative Assistants (7 hour class), On-Line (12 classes each) in Computer Skills for the Workplace, Administrative Assistant Fundamentals I & II offered by Cuyahoga Community Corporate College and Exceptional Assistant offered by Park University (7 hour class). Completed a computer class in PowerPoint. Other computer skill: Scanning
Currently in - Job training program as an Office Trainee learning payroll and data entry provided by NCBA, Cleveland, Ohio
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