Customer Service Representative
Resume:
Chrystal Thomas
Marietta, GA 30067
****************@*****.***
CAREER OBJECTIVE
To obtain a position that will enable me to utilize my customer service and people skills while working with daily customers to achieve the goal of our organization.
WORK EXPERIENCE
Titlemax
Roswell, GA
(04/2012- Present)- Customer Service Representative
Responsible for greeting customers, assisting in the preparation of customer transactions, making daily bank deposits, maintaining customer files and collecting on past due accounts. This person should encourage store growth and increase profitability by building customer relationships, competitively appraising vehicles and maintaining company operating procedures.
U.S. Army Reserve
Ft. Pickett, VA
(05/09-Present)- Multichannel systems operator maintainer
Full fill numerous of duties on a short hand notice and in a specific time frame. Monitor Military satellites while sending and receiving classified information. ** Obtained a Security Clearance**
Vangent Inc.
Chester, VA
(06/08-03/10)- Customer Service Representative
Respond to inbound calls at a high volume, assisting members with questions and concerns they may have about their Medicare insurance, Maintain my own timesheets as well as manage any time requested off. Experiment with new technology that would help to improve daily work throughout the call center. Demonstrate proficiency with Microsoft Office Applications (e.g. Word, Excel, Access, and Outlook).
EDUCATION
Ashford University (07/2012-Present) - Bachelor Degree in Criminal Justice
ITT Technical Institute (09/08-07/10) - Associates Degree in Criminal Justice
Hopewell High School Graduated June 2008- Advance Diploma with Technical Studies
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