Kisha M. Savage
*** ******* *****, ***** *****, NC 27801 ∙ (252) 885 ∙ 9265 ∙ *****.******@*****.***
Objective
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Summary of Qualifications
Articulate, results-oriented customer service professional. Excellent communication and problem-solving skills. Self-directed, team player. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on project, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, integrity. Computer literate, working knowledge of Windows XP, Excel, Word, Outlook, and PowerPoint.
Education
05/2006
B.S. Business Administration
North Carolina Wesleyan College
Work History
07/2006-08/2009
Personal Banker. RBC Bank (Call Center). Rocky Mount, NC
Processed deposit and credit applications for new and existing clients. Verified information gathered for applications. Evaluated new and renewal lending proposals, negotiated terms with customers and, where appropriate submitted proposals to credit analysts for approval. Establishes and maintained effective relationships with new and existing customers, established their needs and advising on suitability of services.
12/05-03-2006
Interviewer/Receptionist. Express Tax Returns. Rocky Mount, NC
Interviewed clients to obtain information on taxable income and deductible expenses and allowances. Answered calls, greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities.
08/2005-10/2005
Customer Care Representative. West Corporation. Rocky Mount, NC
Answered incoming calls from T-Mobile customers regarding cell phone service: processed payments, data entry, added/removed features, resolved customer complaints, and troubleshooting. Verified orders via Fed Ex/UPS online tracking website.
01/2005-07/2005
Consumer Solutions Representative. Spint. Tarboro, NC
Handled inbound sales duties, such as taking, processing, and filling orders regarding home and cellular phones, satellite TV, and high speed internet. Also coordinated troubleshooting and provided support to supervisors. Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Verified orders via Fed Ex/UPS online tracking website.
12/2003-08/2004
Sales Representative. Aegis Communications. Rocky Mount, NC
Placed outbound calls to new BellSouth customers regarding status of new service. Sold existing features and services to qualified customers with accuracy, efficiency, and quality.
06/2000-01/2001
Data-Entry Assistant. MegaForce. Rocky Mount, NC
Temporary assignment-Updated patient insurance accounts for mental health facility. Entered data from source documents into computer and onto tape and disk for subsequent entry, using keyboard and scanning device. Provided clerical support, assisting with faxing, filing, and copying projects.
05/1998-06/2000
Systems Technician II. Centura Bank. Rocky Mount, NC
Monitored automated teller machines. Prepared service orders for out-of-order ATMs. Followed through with entire order from beginning to end and logged information in database. Assisted with help desk information.
References
Available upon request