Mary's Resume

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Mary C. Speranza

Address: **** * ******** ****** #**, Phoenix, AZ

Cell: 602-***-**** / Home Phone: 602-***-****

Email: *************@*******.***

Public Profile:www.linkedin.com/in/marysperanza

Summary

Significant Customer Service and A/R experience in office and retail environments, coupled w/ a previous Business Owner's sense of dedication and responsibility to the growth of the business and client relationships.

Computer Skills

MS Word, Excel, Outlook, IE 7; MasterMind; Citrix;

Windows Vista, Windows XP, Peachtree, IRM, Typing 50 Wpm

Employment

4/07 – 9/08 Arizona Multihousing Association

5110 N 44th Street, Phoenix, AZ, 85018

Receptionist Reason for leaving: Laid Off.

*Significant client contact while answering multiple phone lines.

*Reconciling checks and credit card transactions.

*Invoicing and collecting past due balances.

*Event registration and reconciling events.

*Creating memberships in software.

*Filing, copying and document management.

*Mail room filing and organizing.

*Travel and meeting arrangement, coordinating weekly projects and managing appointments.

3/05 – 4/07 Protection One

333 W. Indian School Rd, Phoenix AZ, 85013

Sales Support Coordinator Reason for leaving: Laid Off.

*Supporting several Sales consultants in a fast-paced environment.

*Accurately calculating bi-weekly commissions reports

*Filing, copying and document management.

*Opening/closing client contracts; resolving contract problems thru research and direct communication with corporate personnel.

*Saved numerous client contracts thru fast, friendly and efficient Customer Service; answer multiple phone lines (CSR).

*Shipping documents via FedEx.

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9/02-3/05 24hour Fitness

3233 E. Camelback Rd, Phoenix, AZ, 85018

Front desk receptionist

Reason for leaving; Recruited by Protection One

Significant Client contact while answering multiple phone lines. Customer Service duties: scheduling appointments & reservations. Setting up Electronic Funds Transfers; Cash Transactions & Reconciliation of monies at end of shift. Use of POS, PC, fax & copier.

5/02 – 9/02 Focus Staffing

5470 S. Lakeshore Dr., Suite 104, Tempe AZ 85283

File Clerk

Duties: Filing, copying and document management.

Answering phones. Use of PC, copier & fax.

Accurate & efficient use of time.

1/93 – 6/01 Kicki’s Jewelry Store; Kicki’s 2nd Hand & Kicki’s Clothing

Granrisvagen 50, Orebro, Drottningatan 18, Orebro, Sweden

Owner/Operator

Negotiated w/ vendors for the purchase, import and export of jewelry and clothing. Generated purchase orders, shipping orders and invoices. Coordinated and oversaw the preparation of tax paperwork. Arranged purchase of networked computerized cashiering system. Negotiated, interviewed and employed people through a work agency. Interfaced w/ Unions over human resource issues. Oversaw payroll functions. Responsible for managing and implementation of insurance and safety procedures for my stores and employees.

Education

Eknes High School, Enkoping, Uppsala, SE

Varberga School for Management, Orebro, SE

Employment Verification

AMA - Luanne Melchior 602-***-****, Office Mgr. Protection One 800-***-**** (H.R.)

24 Hour Fitness 800-***-**** (H.R.)

Buisness References

Public Profile:www.linkedin.com/in/marysperanza

Ron Baran (A.M.A) 480-***-**** Jim Walker (P.1-602-***-****

Hannah McMillan (P.1-602-***-**** David Toon (P.1-602-***-****

Minxy Warner – 623-***-**** Vicki Snyder - 602-***-****

Lucina Chavez (A.M.A) 602-***-**** Kelly Newman (A.M.A) 602-***-****

Contact this candidate