Customer Service Sales
Resume:
Andre' J. Chishom
**** ******** ***** ***** *****: 803-***-****
Alpharetta, GA 30004 ************@*****.***
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Management Business Operations Customer Service Sales Technical Services
Summary of Qualifications
Highly capable of providing innovative solutions and critical support to a diverse technology and
professional management services.
Ability to plan strategies, implement policies and procedures related to cost effective and timely
management solutions.
Strong presentation, coaching and mentoring skills. Ability to effectively communicate both written and verbally. Manage time and resources to meet deadlines and successfully conclude multiple projects.
Skills to lead organizational continuous improvement process, implement best practices focused on clear
organizational vision and goals.
Spearheaded projects from conception to through conclusion using a diverse range of experience in
many disciplines and product categories.
Education
Old Dominion University
South Carolina State University General Studies
USN Certified in TQL/Leadership and Computer Operations
___________________________________Professional Experience______________________________________
The Regional Medical Center, Orangeburg, SC
Call Center Telecommunications Manager
Responsible for the overall 24/7 management and technical operations associated with the telecommunications department and to include partnering with other organizational management at all levels.
Orchestrate the department activities on a daily basis. Maintain guidelines and policies resulting in
successful program areas.
Provide the skills and expertise to build and develop cohesive teams. Train and coach staff.
Prepare annual performance evaluations for departmental staff. Monitor quality measures to assist with progress toward goals.
Serve as Department Head for upper level management meetings, training and hospital events. Manage fiscal aspects of department.
Direct staff and provide daily guidance. Communicate with all levels of management, peers and staff.
T-Mobile, Augusta, GA
Call Center Customer Service Supervisor
Provided a management coaching and development role to a 28 member sales team assisting customers with cellular plans/options and accounts. Directed, monitored and measured results to ensure customer satisfaction.
Launched strategies that included structured implementation of guidelines and practices.
Facilitated management training, development and coaching. Assigned key job responsibilities to staff.
Monitored efficiency and quality efforts of personnel. Administrated evaluations and assessments.
Responsible for a multitude of administrative activities.
Demonstrated the leadership skills that displayed a team approach, relationship building, and a communications avenue for the needs of staff and team members to effectively meet organizational goals.
Andre’ J. Chishom Page 2
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CSD, Columbia, SC
Call Center Telecom Relay Manager
Responsible for managing supervisors, communication assistants, and department activities associated with relay
calls for the deaf or hearing impaired.
Organized work assignments, established priorities, met deadlines and evaluated the results.
Directly responsible for more than 50 communication assistants.
Primary job functions included but were not limited to coaching/development, attendance, payroll, daily operation activities, administrative records, forecast work force, and monitor statistical data to ensure that key indicators were met.
Southern Region Violence and Substance Abuse Center, Columbia, SC
Account Executive
Responsible for managing youth leadership counsels in middle and high schools across South Carolina.
Facilitated youth leadership clubs at middle schools and high schools.
Worked closely with the National Youth Network, sponsored by the Attorney General of the United States.
Collaborated with the Legislature, House of Representatives and other organizations to solidify funds to support outstanding youth programs.
Verizon Wireless, Columbia, SC
Call Center Customer Service Sales Supervisor
Directly responsible for the training and development of more than 30 sales associates.
Implemented programs to help promote the sale of Verizon Wireless cellular plans and products in a call center structure.
Responsible for payroll, job hiring, and facilitating training modules.
Insured performance goals were obtained and exceeded by offering a variety of incentives for associates.
Job title included Sales Supervisor and customer escalations.
MCI WorldCom, Newport News, Virginia
Call Center Customer Service Sales Supervisor
Managed up to thirty personnel for the promotion of long distance services; facilitated training and developed programs for associates’ optimum motivation.
Handled escalated calls on services for customers, coach and developed sales agents, meet weekly quotas.
Supervised inbound and outbound calls relative to the needs of the Call Center. Received numerous performance awards and top team award.
NationsBank, Norfolk, Virginia
Accounts Manager
Supervised six inbound/outbound Card Services Representative's in diverse areas including collections negotiation and security.
Responsible for collections data and overriding various payment plans.
Handled escalated calls and special services department. Recognized for excellence in customer service and productivity. Manager of the Month and monetary bonus awards for outstanding performance.
U.S. Navy, Norfolk, Virginia
Legal Specialist/Supervisor
Senior Leader for department assistants and made court appearances in diverse matters including wills, power of attorney, notary, and acted as JAG/Judge Advocate General Assistant. Worked directly for the Commanding Officer in a wide range of administrative support roles and was lead customer service liaison for military personnel and the civilian sector. Received Sailor of the Quarter, commendations and advancement.
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