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Service Oriented/Results Driven Employee

Toccoa, GA, 30577
November 07, 2009

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Felicia S. Curry

*** ***** ******

Toccoa, GA ***77



I am seeking employment in the field of Customer Service. I am an upbeat, positive employee and strive to make my job enjoyable for myself as well as those I work with, while assisting in the overall achievement of company goals. I enjoy working with others and I am willing to train for any position. I plan to take full advantage of any opportunities to utilize my skills in the fields of Technical assistance, customer service, retail sales, merchandising and office management, while learning new aspects of my job.


Flextronics, Eastanollee, GA

Retail Service Technician - October 2007 - October 2009

I performed trouble shooting and diagnostics testing on wireless devices including cellular phones, PDA's and laptops, wireless internet connections and blue-tooth connections. I utilized computers to update software and programming for devices. I sold items by matching the needs of our customers with the best data products and accessories. I checked in inventory for the service department and performed daily merchandise audits. Assisted in weekly display resets as set by planograms.

CitiFinancial, Hartwell, GA

Branch Account Executive - October 2006 - February 2007

After being hired Through ManPower, I was hired as a permanent, part-time employee, my duties increased from basic office duties to include cash drawer operations and payment processing. I was able to perform initial reviews on applications for loans. I performed loan verification for other employees in the office.

Citizens Bank of Pennsylvania, Meadville, PA

Sales and Service Representative - August 2005 - July 2006

My duties included general teller functions such as processing deposits, withdrawals and loan/lines of credit payments for both personal and business banking customers. I suggested and sold numerous bank products and services, processed loan and mortgage applications and tracked my daily and quarterly goals.

Macy's Mall of Georgia, Buford, GA

Sales Associate - March 2005 - June 2005

My duties included providing outstanding customer service to Macy's customers in the Men's Footwear Department. I performed merchandise audits, product display resets, unloaded and organized stock as it is brought to my department, opened Express Credit accounts, kept the department and surrounding departments neat and clean. Opened and closed cash register and verified the amounts for deposit as well as daily operation.

Stephens County Development Authority, Toccoa, GA

Executive Administrative Assistant - June 2002 - December 2004

My duties included general office duties. I reconciled four bank accounts and handled accounts payable and receivable utilizing Quicken Software. I secured reservations for the Assistant Executive Director. I kept records of Industry visits while assisting with the coordination of Bi-annual Existing Industry Council Meetings. I communicated with local, regional and state project managers and developers to ensure the accuracy of data for Toccoa and Stephens County industries. I updated and distributed vital information to marketing and advertising entities and handled media notifications and correspondence.


-Walden University Online

Instructional Design and Technology/Organizational Change and Business

I am currently studying online for my bachelors degree. I have a GPA of 3.06. I am pursuing this course of study in order to learn how to write and implement web-based training programs. These skills can be utilized in a number of fields such as education, law enforcement and many others.

- North Georgia Technical College Online

Applied Business Technology

While attending NGTC, I maintained a B+ average in all of my classes. I utilized the internet as my classroom and corresponded with my professors and instructors through emails. I studied Business Writing I & II, Business Development and Entrepreneurship.

-Slippery Rock University of Pennsylvania, Slippery Rock, PA

Sport Management & Marketing

While enrolled at Slippery Rock University I studied Management and Marketing Strategies. I maintained a B average during my undergraduate studies. I also participated in intramural activities and the College - High School tutoring program.

-Meadville Area Senior High School, Meadville, PA

College Prep Course Study

I graduated High School with a 3.5 GPA. I was very active in academics, athletics and social activities. I was Student Council Secretary, a member of the Student Advisory Board and a member of the Poetry and Extemporaneous Speaking Club. I was also a 3-year captain for both the Girls' Varsity Basketball team and the Girls' Varsity Softball team.


- Technical trouble shooting and diagnostics

- Retail sales and customer service

- Office Management/MS Office Suite

- Internet Navigation

Volunteer Work

2007 to present - Passionately Pink for the Cure (Breast Cancer Awareness Program)

2007 to present - Stephens County High School Mentor Program

2004 to present - Toccoa Elementary School Field Trip Chaperone


Christie Kilgore-Walls, Territory Manager





Darlene Brewster, Branch Manager

Citizens Bank of PA

18511 Smock Hwy

Meadville, PA 16335


Linda Vactor - Head Nurse

Hamot Medical Center Oncology

1305 W. 8th St.

Erie, PA 16502


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