Jessica Richardson

**** ***** **

Pavilion, New York 14525

585-***-****

DOB - 04/30/1990

SKILLS :

* Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

* Microsoft Windows XP

* Microsoft Vista

* Macintosh

* Microsoft Office XP Professional

* Desktop Publishing

* Customer Service Professional

* Technical Support

* Leadership

OBJECTIVE :

Seeking a position in Sales, or Customer Service where my experience will be further developed and utilized.

EXPERIENCE :

Alpine Access

Customer Care Professional

Team Lead: Deanne Short

September 2010 – Present

* Provided technical support and customer service on the Xbox program as an Universal Agent, handling billing, updating customer account information, hardware and live (internet) support and various other issues.

* Providing insurance verification and medical customer support on the Cigna Dental program, handling claims, verification of benefits, and dental procedure codes

* Developed soft skills, defusing angry customers, solving a variety of different issues, and skills making a strong customer connection.

* Helping to support my peers, and work through new or up and coming issues together.

* Assisting as an acting coach, leading my peers towards the correct procedures, granting permissions, and assisting them in finding the correct solution to customer issues.

Batavia City School District, Batavia, NY 585-***-****

Supervisor: Frank Kielbasa (ext. 4003)

September 2008 - September 2010

Sub Custodian

* Provided a clean and safe learning environment.

* General custodial duties.

Graphic Design, GV Boces

2006 – 2008

* Honed typing skills.

* Mastered Microsoft Word, Excell, PhotoShop, InDesign, Pagemaker

* Learned customer service skills by dealing with walk in clients and answering the phones to set up meetings and sales.

Darien Lake Theme Park Resort

2007 (seasonal position)

Ride Attendant/Operations

* Interacted with Customers to provide the best experience

* Operations of rides, safely instructing riders.

* Handled Customer complaints

EDUCATION :

Genesee Community College Degree in Process- General Studies

* Taken various Business and Online classes

* Developed skills learning in a virtual environment

* Studied managerial roles, and important leadership qualities.

2008 - 2009, 2010 -2011

High School NYS Regents Diploma Batavia High School, Batavia, NY

2004 – 2008

2 year Graphic Arts Degree Genesee Valley Boces Batavia, NY (Vocational School)

2006 – 2008

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