Customer Service Quality Assurance

Travis Keeling

** ***** ****

Merrimack, NH ****4

Mobile: 270-***-****

Email: **************@*****.***

OBJECTIVE:

To obtain a position that will enable me to use my strong computer, and organizational skills, educational background, and ability to work independently as well as within a team.

Experience

Matching Technician, Census Bureau-National Processing Center, Jeffersonville, IN 03/29/10-07/31/2010

Various tasks involving handling, transporting, sorting and recording sensitive government documents for 2010 census. Included interpreting map titles from Spanish maps and recording documents using computer barcode reader. Major duty was quality control of census takers (enumerators) for 2 operations as a part of SMQAB, Statistical Methods and Quality Assurance Branch. Researched to examine any discrepancies in the enumerators’ work using MaRCS. Required skills included effective communication with other offices through the use of case notes.

Lister, Census Bureau, Hopkinsville, KY 09/09-10/09

Seasonal government position. Verified the address status of locations by conducting personal interview.

Assistant Dairy Manager, Homestead Holsteins, Lewisburg, KY 03/93-09/09

Responsible for daily dairy operations of milking, cleaning, and feeding. Required astute observational skills regarding the holsteins’ health condition on a daily basis. Maintained State/Federal guidelines and regulations regarding dairy operations. Worked independently in all dairy operations 5-7 days a week. Maintained, diagnosed, and repaired all mechanical equipment when necessary in order to run a productive business. Assisted in the production of various crops and sales. Maintained farm records using various programs including MS Office.

Sales Representative, Lakeview Lilies, Lewisburg, KY 06/09-07/09

Responsible for production management of horticultural products, sales, and customer service.  Also, assisted with bookkeeping and records management.

Enumerator, Census Bureau, Louisville, KY 03/09-05/09

Seasonal government position. Responsible for updating addresses for purpose of the Census Bureau. Involved canvassing neighborhoods, house by house, and interactions with residents. Extensive technology skills utilized including Global Positing System (GPS).

EDUCATION

Hopkinsville Community College, Hopkinsville, KY

Associate’s Degree - Geography 05/02

Affiliations

CoCoRaHS (volunteer/observer) 2008-present

Phi Beta Kappa (former member)

Golden Key Honor Society (former member)

USDA-Natural Resources Conservation Service (Earth Team volunteer) 2001-2004

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