Executive Assistant Customer Service

Marsha Rahn

**** **** *****

Fort Worth, Texas **114

817-***-**** (h) 817-***-**** (c) *******@*********.***

QUALIFICATIONS _________________________________________________________________

Skilled executive assistant with more than 15 years experience coordinating, planning and supporting daily operational and administrative functions. Work effectively in a fast-paced environment and prioritize tasks and deadlines. Excellent interpersonal skills, initiative, attention to detail and follow-through.

PROFESSIONAL EXPERIENCE______________________________________________________

The Gladney Center for Adoption, Fort Worth, Texas 08/99 – 06/11

Executive Assistant

• Executive Assistant to three officers: President & CEO; Senior Vice President of Africa programs; Senior Vice President of Latin America programs

• Manage calendars, schedule appointments, make travel arrangements for staff and board members, generate correspondence, prepare expense reports and schedule conference calls

• Assistant to the Board of Directors, arrange board meetings and retreats, on campus and off-site, record and maintain board and committee meeting minutes

• Manage special projects for Vice President of International Adoptions, marketing department, create board newsletters, press releases

• Client Services, prospective adoptive parent inquiry calls

All Saints Health System, Fort Worth, Texas 11/1988-7/1999

Executive Assistant 11/97-7/99

• Executive Assistant to Vice President, Chief Development Officer of Foundation/Community Development

• Coordinated routine functions with Finance, Information Systems, Surgery Scheduling, Customer Service, Marketing

• Maintained calendars, scheduled appointments, conference calls

• Tracked and reconciled monthly budget

• Coordinated surgery observations with physicians/donors/staff

• Chaired Community Development Contributions Committee, annual budget $280,000

• Participation in planning and implementation of special events

• Coordinated with community agencies to provide special-focus health fairs and events

Administrative Assistant, Health Information and Record Management 6/93-11/97

• Increased office productivity by streamlining hospital's birth certificate preparation process and filing with Bureau of Vital Statistics

• Generated correspondence to physicians with regard to timely completion of medical records

• Professionally interfaced with patients, physicians and nursing staff

• Developed and maintained policy and procedure manual

Marsha Rahn Page 2

Office Coordinator, All Saints Center for Weight Management 11/88-5/93

• Played key role in start-up of successful weight management program

• Office Manager

• Established and maintained quality working relationships with customers and employees

• Presented financial/insurance information in weekly marketing orientations for prospective clients

• Scheduled new patients for program (doctor visits, lab)

• Insurance/Medicare claim filing, accounts payable, accounts receivable, maintenance of food supplement inventory

Medical Air Supply Company, Fort Worth, Texas 9/84 to 11/88

Billing Administrator

• Managed day-to-day office activities

• Supervised staff of 3

• Medicare/insurance claim filing for 3 durable medical equipment/oxygen companies

• Developed and implemented manual billing system

• Performed personnel and payroll functions

EDUCATION _______________________________________________________________________

Tarrant County College

Associate Degree in Business, 3.90 GPA

OFFICE SKILLS _____________________________________________________________________

Proficient in Microsoft Office Suite; Raiser's Edge Data Base for Fund Raisers; WordPerfect

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