Customer Service Manager

Dontrell Allen

*** ***** ******* **** #* Winter Park, FL 32792 321-***-****

Summary: Skilled automotive technician with 9+ years experience focusing on general maintenance and diagnosis. I am a dedicated, responsible Class A driver with airbrakes endorsement. Clean drivers license, self-motivated and customer focused.

Accomplishments:

Crew Management: Interviewed, hired, trained and evaluated team of 12 express lube employees.

Inventory Control: Restocked and organized items as necessary and as directed.

Responsible for providing vision and guidance to a group of 20 employees, training them on sufficient project plans and procedures.

Reported and documented unsafe conditions, equipment and/or injury.

Experience:

Werner Enterprises, Inc Omaha, Nebraska

Class A CDL Truck Operator April, 2012-Present

Over the road distribution for various customers from CA to FL. Properly following D.O.T. regulations for pre/post trip inspections of tractor and trailer. Trained proper fuel management for on time deliveries. Thoroughly trained for solo as well as team driving.

Holler-Classic Group Winter Park, FL

Express Technician May, 2007-October, 2011

Provided outstanding customer service. Attended monthly safety meetings to ensure machine operation safety. Notified supervisors of faulty operations and defective materials. Completed all repairs and maintenance work to company standards. Followed company procedures to maintain work environment in a neat and orderly condition. Planned work and determined appropriate tools and equipment. Prepared and administered preventative maintenance work orders. Processed work orders and prioritized jobs. Promoted shop safety by working in a safe manner. Read work orders to prepare for machine setup. At all times made sure work and work areas were clean, neat, and OSHA compliant.

Orlando Lube Centers/Jiffy Lube Winter Park, FL

2nd Assistant Manager/Lower Bay Technician August, 2002-April, 2007

Started in 2002 as a courtesy tech vacuuming, checking tire pressure, and cleaning windows of customer vehicles. By 2003, I moved up to a lower bay tech in charge of maintenance underneath the cars. Within 6 months I became a Lower Bay Tech Trainer where I would travel to various shops to train current and new hire employees on proper procedures and safety. I was promoted to Assistant Manager shortly thereafter and was finally a manager in September of 2005. I was in charge of 12 employees, shift scheduling, inventory, and order placement and restock.

Skills:

Class A CDL License Current Medical Card Customer Service Experience

MACS Certified OSHA/D.O.T. Knowledgeable Strong Mechanical Skills

Clean D.O.T. Computer Proficient Team Player

Strong Written and Verbal Communication Skills Strong Work Ethic

Education:

Coral Gables High School Diploma Miami, Florida 1996

Contact this candidate