Customer Service School

Career Objectives

My objective is to make significant and positive contributions to a worthwhile organization. I enjoy creating efficiencies and lending support to others. I am also adept at prioritizing work demands and moving easily between various job functions.

Summary of Qualifications

• Very dependable, results orientated team player with a high degree of integrity

• Excellent communication skills with a wide range of people and personalities

• Extremely versatile, flexible and creative in the work place.

• Very strong sense of customer service / employee relations – diplomatic

• Inspire others to work in a team effort for greater achievement.

• Methodical and Organized – very detail orientated

• Very accurate with priorities and deadlines – able to set priorities

• Able to successfully coordinate multiple projects / tasks

• Competent in assessing needs, making recommendations and following through.

Office Skills - multitasking, customer service, strong computer aptitude, database management and records retention

Advanced bilingual English/French

Scheduling the Primary School Calendar of events

Travel arrangements for all Primary School Faculty and Staff.

Purchased and maintained School Supply Inventory. Invoices.

Substitute training and managed timesheets.

Computer Skills: Microsoft programs including Word, Excel, PowerPoint, and Microsoft works. Outlook Express, Senior Systems, Paint

Teaching English

Work History

Jun 2002 - Jun 2011 THE AWTY INTERNATIONAL SCHOOL

Executive Assistant to Primary School

Assisted with the daily operational needs of the Primary School Office and provided support to 80 teachers, parents and 585 students to ensure a smooth flow of information and administrative functioning.

Worked closely with the Head of Primary School, Director of French Education, Deputy Head of Primary School, Class Teachers and Subject Coordinators.

Arranged and organized travel schedules, calendars and reservations for all Primary School Faculty and Staff.

Purchased and maintained School Supply Inventory.

Responsible for Invoices and liaison with the accounting office

Substitutes training and managed timesheets.

Organized Parent/Teacher conferences for Faculty/Staff and Parents.

Organized all in-house events/ field trips for Primary School.

Edited the weekly announcements for the Primary School Website.

Proofread student report cards in both English and French.

Prioritized and managed multiple projects simultaneously and followed through on a timely manner.

Responsible for the Primary School calendars requiring interactions with both internal and external contacts.

Answered phones to direct all incoming and out coming calls to the parties concerned.

Liaison with Human Resources regarding scheduling substitutes, recording teacher absences and the approval of substitute requests for payment

Liaison with the Advancement office, Accounting, the French and International Admissions office, the Bookstore, Sage Catering Service and the School Clinic

Provided support to teachers for professional development, ordering of supplies, computer troubleshooting, preparation of report cards and class schedules.

Liaison with the school catering service for all Primary School lunches, Field trip picnics, lunches for meetings and Teachers Parent/Teacher Conferences.

Sep 1998 - Jun 2000 St Joseph's College - Le Mans, France

English Teaching Assistant

English conversational classes

Assisted French/English teachers in English lessons

Substitute for English teachers

Sep 1999 - Jun 2000 Saint Croix High school - Le Mans, France

English Teaching Assistant

English conversational classes for French Students

Assisted History, Geography and English teachers for English teaching lessons

Accompanied students on a bilingual /cultural trip to Scotland - Interpreter

Organized written history/geography exam in English - for students cultural trip to Scotland.

Substitute for French/English teachers

Lessons on how to use the Internet and email in English.

Mar 1992 - Oct 1998 Adam's School - France

English Teacher

English lessons to private companies and people seeking to learn English. (Beginners - proficiency levels)

Prepared students for Cambridge exams (CFC Cambridge First Certificate, PET preliminary English Test, Proficiency)

One to one teaching

Translating documents French/English – English/French for diverse companies and organizations.

Receptionist and class organizing

Education

Education Level: High School Diploma/GED

Training

Mar 1991 - Jul 1991 IBF Secretarial Training Center - Le Mans France

Secretarial and Computer Training

Occupational License or Certification

Feb 2009 International TEFL Teacher Training - Thailand

TEFL (Teaching English as a Foreign Language)

Certification

Issued: Feb 23, 2009

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