Manager Quality Control
Resume:
BRUCE R. PINKERTON
San Francisco, CA 94122
Home: 415-***-****
Cell: 415-***-****
Email: **************@*****.***
OBJECTIVE: Document production manager with 20+ years of litigation support and computer experience looking to find a career with an employer that will allow me to use my skills and to grow to be a valued team member.
EMPLOYMENT HISTORY:
October 2011 – Present:
IMAGING SPECIALIST, UNITED LITIGATION DISCOVERY, SAN FRANCISCO, CA
Currently working as an imaging and copy technician for a litigation support vendor in San Francisco.
Duties include preparing documents for imaging and copying, printing, coding, document review, quality control and other duties as assigned by supervisor.
March 2007 – October 2009:
IMAGING AND COPY MANAGER, DAEGIS, SAN FRANCISCO, CA
Coordinated all operations in the imaging and copy departments for a major litigation support company.
Hired and trained employees to scan, copy, print and QC legal documents, using Doculex imaging software. Assigned tasks to crewmembers. Responsible for printing large document orders. Performed
document coding, document review and document unitization functions. Communicated internally and
with clients to secure project specifications and deadlines. Arranged with outside vendors to outsource overflow work and onsite scanning/copying requests. Picked up projects from clients, getting instructions from contacts. Delivered completed projects back to clients. Created and duplicated media. Interacted with company project managers regarding specifications and status of projects. Familiar with Microsoft Windows XP and Office programs. Used Net Suite website for order entry, project tracking and billing entry. Performed shipping and receiving duties. Inventoried and ordered office and production supplies. Performed OCR and other final media functions. I have some knowledge of electronic discovery. Performed various other duties as assigned by supervisor.
The company closed its imaging and copy departments in October 2009.
May 2004 – November 2006:
SHIFT SUPERVISOR, MERRILL CORPORATION, SAN FRANCISCO, CA
Coordinated all operations in the imaging and copy departments on the swing shift for a nationwide litigation support company. Scanned legal and business documents, using Doculex and Law imaging software. Imported and exported scanned images. Performed quality control functions. Created and duplicated CDs and DVDs. Performed coding, document unitization and some final media functions such as OCR. Familiar with Microsoft XP and Office programs. Operated a copy machine and coordinated tasking priorities. Experienced in creating and applying bates labels and bar codes. Ensured that projects were done correctly and deadlines were met. Picked up projects from clients, getting specifications from contacts. Delivered projects back to clients. Performed shipping and receiving functions. Reviewed and input billing to ensure proper invoicing. Performed various other duties as requested by supervisor.
August 2002 – July 2003:
SHIFT MANAGER, OMNIDOX, SAN FRANCISCO, CA
Coordinated all operations on the swing shift of a legal document production facility. Duties included assigning tasks to crewmembers in both the imaging and copy departments, document scanning, copying documents, quality control, training employees, safety issues and human resources. Traveled out of state to perform on-site scanning projects. Frequently received after hours projects which required pick-up of original documents and meeting with clients to discuss project specifications and special instructions. Communicated with clients in regards to changes in specs and project status. Delivered completed projects to clients. Performed OCR, coding and unitization of documents. Printed documents from electronic media. Created and duplicated various media.
October 1998 – August 2002:
SUPERVISOR, RESEARCHERS, SAN FRANCISCO, CA
Coordinated operations on the swing shift in the imaging department. Scanned legal documents, performed quality control, printed documents from electronic media. Assisted employees in solving problems related to the scanning process. Communicated with clients regarding problems, changes and status of their projects.
October 1997 – July 1998:
SUPERVISOR, RESEARCHERS, SAN FRANCISCO, CA
Assisted department manager in coordinating microfilm production jobs. Duties included developing and printing of microfilm, setting up on-site production jobs and communicating with supply vendors. Communicated with clients on-site and in office to discuss their projects. Also worked briefly in the imaging department.
March 1997 – October 1997:
SUPERVISOR, BAY AREA MICROGRAPHICS, SAN FRANCISCO, CA
Assisted department manager in production of prints from microfilm. Duties included developing and printing of microfilm, cutting paper, machine maintenance and coordinating daily operations of the microfilm department. Communicated with clients regarding phone orders, add-ons and job status.
July 1987 – May 1996:
MANAGER, BAY AREA MICROGRAPHICS, SAN JOSE, CA
Managed all operations of a microfilm production facility. Duties included developing and printing legal documents from microfilm, machine maintenance, payroll, human resources, inventory and ordering of supplies, client relations and communicating with the main office. Updated clients on a daily basis to advise them about problems and status of their projects.
This location was closed in May 1996 to consolidate operations with the San Francisco location.
September 1986 – July 1987:
CASE WORKER, RESEARCHERS, SAN JOSE, CA
Performed follow-up functions for subpoenas served for medical and business records. Duties included making arrangements with custodians of records to arrange transmittal of records that were later microfilmed as discovery evidence.
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