Field Service Technician

Douglas M. Matisi

*** *. ***** ***.

Lot #***

Des Plaines, IL 60018

847-***-****

**********@*******.***

Objective: To obtain a position where I may exemplify qualities of excellence, and continued growth. To pursue a career with a technologically innovative company offering a challenging position in which I can help enhance customer satisfaction and increase profitability.

Skill Sets: Strong customer service skills. Learns software and new equipment quickly. Experienced in effectively troubleshooting and resolving electrical, mechanical, and program malfunctions. Detail oriented and high degree of accuracy on work performed. Familiar with Windows-based PC's and Microsoft Office.

Work History:

Mettler Toledo: Field Service Representative. May 2008 to Present.

Current duties: Interact with customers, management, other Field Service Representatives, and technical support personnel to ensure superior customer service. Perform installation, troubleshooting, repairs, and maintenance on customers' weighing, wrapping, printing, and labeling equipment as necessary. Complete technical training on new equipment as assigned. Provide technical support and training on equipment not manufactured by Mettler Toledo for other Field Service Representatives and customers in various other states, as well as assisting triage team in minimizing calls sent to field personnel. Achieve expected productivity levels associated with assigned area workload. Submit service paperwork and expense reports in a timely manner. Work with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Maintain company vehicle to proper safety standards. Maintain and manage parts inventory within acceptable stocking and variance levels.

Hobart Service: Area Lead Technician/Team Leader: April 1994 to November 2007.

Managed territory, inventory, and customer relationships. Interacted with customers, management, and technical support personnel to ensure superior customer service. Performed installation, troubleshooting, repairs, and maintenance on customers' weighing, wrapping, printing, labeling, food processing, warewashing, & cooking equipment as necessary. Completed technical training on new equipment as assigned. Provided technical support and training for other technicians. Achieved expected productivity levels associated with assigned area workload. Increased customer base, customer satisfaction, & profitability through zone dispatching of technicians and increasing levels of inventory on service vehicles based on parts usage & stock status reports. Addressed & resolved customer issues and concerns personally when necessary. Worked with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submitted Technician Progress Reports and Vehicle Inspection Reports on a monthly basis. Ensured service vehicles were properly maintained. Completed & submitted service tickets, installation reports, & parts orders in a timely manner. Maintained and managed parts inventory with a high degree of accuracy (less than 5% variance). Ensured adherence to company safety policies and OSHA regulations, resulting in no lost time incidents within an eight year period.

Education:

Elkins Institute - Dallas, TX: Electronics Certification Course completed May 1985; Valedictorian.

Leo High School - Chicago, IL: High School Diploma with Honors obtained May of 1981; English Gold Medal; National Honor Society Member.