Customer Service Engineer
Resume:
Jay Ward
Belden, MS *****
Cell: 662-***-****
Email: *******@**.***
OBJECTIVE: To pursue a career with a company where my education, experience, and personality can be of benefit to the organization.
QUALIFICATIONS: I have passed all Management tests for BellSouth
14 years telecommunications experience
15 years business to business customer service and marketing
LAN and WAN experience in current position
Verilink, Polycom, Netopia, and Adtran Router programming experience in current position.
VPN experience in current position
Host personal website with Windows 2003 Server
Created personal website
Host personal mail servers
EDUCATION
1994 – 2000 Bachelor of Science, Business Administration, MUW Columbus MS
EMPLOYMENT
2001-2011 Network Telephone Cooperation, Field Engineer, Tupelo MS
• Install and troubleshoot business DSL and Voice lines in North MS, and South TN
• VPN Installation and troubleshooting
• Wired Central Office for DSL and Voice over Data products
• Programmed and serviced routers and computers for DSL, Voice over Data, and networking service
• Troubleshooting of network, computer, router, and telephone problems
• Business to business customer support
• Provided customer service by regularly checking on customers services
• LAN and WAN installation and troubleshoting
• Visited different customer sites everyday and consulted customer on services that would best suit them
1995-2000 BellSouth, Service Technician, Columbus MS
• Installed and maintained residential and business telephone lines
• Lead a RJ21x project at Mississippi State University
• Rearranged and installed telephone lines for a project at Columbus Air Force Base
• Business and residential customer support
1999-1999 JTS and Company, Loan Officer, Columbus MS
• Provided mortgage loans to clients
• Sharpened my client relation skills by prospecting for new clients and servicing existing clients
• Prospected new clients by cold calling, telemarketing, and advertising
COMPUTER SKILLS
• Very efficient with Microsoft Word, Excel, Powerpoint, and Outlook
• Very efficient with the Internet and E-mail
• Efficient with TCP/IP and Networking
• Efficient with computer hardware and software
• Limited (still learning) Windows 2003 server
• Hosted own mail and web servers
REFERENCES
Sean Koehn
Mail Managers
Kevin Williams
Church at Trace Crossing
Michael Castellaw
Cavalier Telephone
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