Results proven Quality Assurance Professional

PROFESSIONAL SUMMARY

Accomplished, focused and result driven Quality Assurance Professional with successful experience in various industries including manufacturing in a clean room environment. Proven ability to identify and take proactive measures. Resourceful, well organized and skilled in activity planning, task management and project follow through. Demonstrated effective written, verbal and interpersonal skills. Self-motivated and able to work independently or in a team environment. Major strengths in:

• Statistical Process Control

• Training & Facilitation

• Process Improvements • Quality Systems (ISO, A2LA)

• Internal Auditing

• Problem Solving, 8D

PROFESSIONAL EXPERIENCE

LYONDELL BASELL ADVANCED POLYOLEFIN’S, Mansfield, Texas 1/2007 - 8/2009

Quality Lab Supervisor

Interface with customers (external & internal) for process improvement opportunities. Supervise the daily laboratory testing operations and functions for a four-shift operation. Key Accomplishments:

• Increased lab efficiency 50% through methodical analysis and 5-S implementation.

• Reduced non-conforming product by 15% through 8-D concepts to improve effectiveness of corrective actions.

• Developed and implemented a comprehensive training program bringing consistency within the inspection testing process reducing the variation in testing technique and false nonconformities.

• Facilitated monthly department communication and training meeting.

• Revised the internal testing procedures to align with the ASTM and ISO test methods ensuring compliance to A2LA and consistency in the testing process.

RADIO SHACK, Fort Worth, Texas 12/2005 - 9/2006

Quality Manager, Wireless Repair Depot

Management representative and lead auditor maintained and improved ISO 9000-2000 quality system, overseeing daily business functions and operations.

• Led and trained plant improvement initiatives for 5-S. Reduced turn around time by 60% (10 days to 4 days) and increased first pass yields from 64% to 92% through process improvement teams and other quality initiatives; returns reduced from 10% to 4%.

• Effectively overhauled ISO quality system and organized systematic review of cumbersome documentation system, as well as developing web based process maps and training to drive consistency within every process.

• Proficiently applied and performed 8-D concepts to improve effectiveness of corrective actions and internal audits.

SIEMENS, Grand Prairie, Texas 6/2005 - 12/2005

Quality Engineer (Contract Employee)

Trained employees on internal auditing and maintained ISO 9001 Quality System.

FLEXAN CORPORATION, Chicago, Illinois 9/1999 - 4/2005

Operations / Quality Manager, FMI (subsidiary of Flexan), Elk Grove Village, Illinois

Directed the medical molding division of the company. Managed manufacturing, maintenance, logistics, quality and customer service. Planned production requirements to meet an annual 25% growth in sales.

DEBBIE MCDONALD

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FLEXAN CORPORATION, Operations / Quality Manager (Continued)

• Implemented annual training day increasing employee’s moral, improved efficiencies and productivity while decreasing costs.

• Realized a $525,000 savings over three years by utilizing Six Sigma process to facilitate cross-functional teams in continuous improvement efforts directed at improving quality, increasing efficiencies and lowering operational costs. Decreased non-conforming product from 25% to 4% and increased efficiencies in production from 83% to 99%.

• Reduced inspection staffing by 50% by implementing a standardized inspection-training program reducing variation in inspection and non-conforming product.

• Generated a $55,000 savings over two years by establishing and facilitating in house training programs which encompassed Clean-room Protocol, Introduction to SPC, Theory of SPC, Internal Auditing, 5-S, and Minitab.

Director of Corporate Quality, Chicago, Illinois, 6/1995 - 10/1999

Executed “Power Tools” (Six-sigma green belt program) leadership, training, and monitoring encompassing all facets of proactive measures for process improvements. Led the quality initiatives at both company facilities Flexan and FMI (subsidiary of Flexan).

• Proficiently applied and performed 8-D concepts to improve effectiveness of corrective actions and internal audits resulting in a 45% reduction in complaints, as well as working with sales to improve overall customer perception.

RELEASE INTERNATIONAL, Bedford Park, Illinois 1991 - 1995

Corporate Quality Engineer

Led the initiative for the planning, execution, development, training, auditing and maintenance of an ISO 9001 Quality System for three plants. Developed processes for monitoring and improving productivity, yields, critical defects, and customer complaints. Reduced IQA by 50% with the development of a Vendor Certification Program.

EDUCATION

BS, Business Administration, Elmhurst College, Elmhurst, Illinois

PROFESSIONAL DEVELOPMENT

Six Sigma Green Belt

Attended over 125 technical training seminars including:

Problem Solving and Decision Making

ISO 9000

Value Stream Mapping

Lean Manufacturing

5S

PROFESSIONAL AFFILIATIONS

ASQ (American Society for Quality)

TECHNICAL SKILLS

MS Excel, MS Word, MS PowerPoint, MS Visio, MS Access; Minitab; SAP

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