Technical support Specilaist

Gregory Marinelli

** **** ******* ****** • Maywood, N.J. • 07607

H: 201-***-**** • C: 201-***-****

***********@*****.***/**************@*****.***

http://www.linkedin.com/in/gmarinelli

EXPERIENCE:

2010 - 2012 Mitsubishi Imaging, Rye, NY – Technical Manager

• Promote all Mitsubishi core products: Silver Digi-Plate, Thermal Digi-Plate, DiamondJet Proofing Papers,

SDP/RIPMate software driven by Smart Tools Workflow to various CtP and Inkjet devices

• Consult with Mitsubishi Sales representatives on all software technical issues and product upgrades

• Demonstrate products at dealer meetings, internal/external open houses and trade shows

• Perform on-site installations, configuration and RIP/Workflow training to various WinXP, Win 7 and

Mac OSX workstations. Extremely familiar with LAN setup, File Sharing, TCP/IP protocols and printing

• Setup, configure and image test plates on all Dell RIP platforms prior to shipment.

• Conduct in-house Level 3 dealer training and certification on hardware/software configurations

• Provide technical support via WebEx of all Software and Desktop Applications

• Preflight, troubleshoot, repair then produce various Polyester, Thermal and Inkjet samples

• Design and create technical documents, presentations and collateral materials to aid in marketing of all

products.

2008 - 2010 Mitsubishi Imaging, Rye, NY – Technical Marketing Manager

• Increase sales of Silver Digi-Plate and Diamond Jet Proofing Products through research, development and

enhancement of software solutions that benefit dealers and end users

• Create brochures, competitive analysis and technical presentations to promote software products and develop

marketing materials.

• Organize monthly sales and marketing forums to communicate opportunities and resolve issues.

• Point of contact and relationship builder for software vendors and internal support departments

• Deliver new programs to representatives and attend client meetings to assist with sale.

• Present and demonstrate products at dealer meetings, open houses and press manufacturers.

2006 - 2008 Mitsubishi Imaging, Rye, NY – Application Support Specialist

• On-site client training, installation and configuration of workflow solutions

• Conduct in-house dealer certification on hardware and software configurations

• Create of ICC profiles for Epson and Canon inkjet printers

• Provide technical phone support of Smart Tools, EFI Oneflow and desktop applications

• Maintain and update company's technical website for field personnel and dealer channels

• Produce samples using ECRM, Screen CtP devices, Epson and Canon inkjet proofers

1998 - 2005 AGFA Corporation, Ridgefield Park, NJ – Product Application Specialist

• Met with clients to demonstrate AGFA products, :ApogeeX, :Arcadia, :Delano and :Sherpa

• Assessed clients current production environment, utilizing supplied files to produce various samples

• Hosted WebEx seminars for clients, demonstrating current products, new features and upgrades

• Conducted on-site client visits to demonstrate and educate about workflow

• Supported sales organization by creating and producing benchmark samples for clients

• Created client projects and workflow time-lines for the team to ensure deadlines were met

• Attended numerous printing expositions demonstrating products to potential and current clients

• Provided telephone technical support to clients and sales force

Other Experience

1997-1998 Scott Printing, New Providence, NJ – Digital Pre-Press and Production

• Conducted desktop stripping, imposition, composing & trapping of various projects on Mac

utilizing Scitex Brisque Impose with Preps and PressWise

• Executed color correction, including retouching and Silo’s and produced film output

1996 – 1997 Wace, Moonachie, NJ – Macintosh Technician

• Attended client sales meetings to ascertain client needs

• Created desktop page assembly

• Processed and performed APR, executed trapping using Mac FAF software and various applications

• Produced film output and color separations

1993 – 1996 QPL, Inc. Ramsey, NJ – Macintosh Technician

• Designed, layout, production and output of monthly publications

• Provided pre-flight and troubleshooting of client files

• Prepared and output files to Lino Imagesetters, Iris, LVT, Canon Fiery, QMS Colorscript & Matrix Forte

• Preformed color correction and retouching on Prophecy, Kodak Workstation

Certifications: Level II and Level III Hardware/Software Certification for various Mitsubishi Products

Level III Certified Trainer for Harlequin RIP's (RIPMate/SDP-RIP), Smart Tools PDF Workflow

Desktop Program

Knowledge: Acrobat and Acrobat Plug-ins: inpO2 & Pitstop, Acronis, Adobe Creative Suite, Corel, Norton Ghost, MS Office,

Preps, Quark and various PDF workflows & RIP software.

Operating Systems

Knowledge: Mac OSX, Windows XP and Windows 7: Including LAN setup, File Sharing, TCP/IP protocols and printing

Education: Secaucus High School

Bachelor of Arts, Montclair State College

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