Service Manager
Resume:
Buffalo, MN. *****
Summary of Qualifications
Accomplished professional with an extensive Automotive, Management, and Service related background seeking to leverage twenty plus years of comprehensive problem resolution experience. Self motivated out-going professional that uses both intuitive and analytical abilities to initiate and accomplish results. Areas of concentration include Automotive, Diesel, Import, High Performance, Marine, and small engines.
Career History
Car Quest Auto Parts
Machine Shop Foreman
Hopkins, Minnesota
10/2007 – Present
Brought the shop into Safety and Environmental compliance to meet OSHA standards
Brought the shop into Hennepin County hazardous waste and environmental compliance
Restructured and updated price schedule
Evaluated current equipment, retooled and equipped the shop
Rebuilt customer base to meet and exceed the monthly profit and service goals
Indoor Boat Storage
Technician
Lester Prairie, MN
9/2007 10/2007
Winterizing and servicing seasonal help
Marine Max
Shop Foreman/Technician
Rogers, MN.
6/2006 – 3/2007
Achieved and maintained Mercury Premier Service rating
Achieved and maintained the nations third highest Customer Service Index
Responsible for working with sales and management teams processing trade check in, cost evaluation, and repairs of trade in and brokerage boats.
Schedule and prioritize the daily workflow through the shop
Oversee the daily work of ten technicians
Responsible for inside and outside storage of boats
Interacted with the parts and service teams to meet customer needs
Monitor warranty repairs.
Oversee PDI
Meet and exceed monthly profit and service goals
Firestone
Service Manager
St. Cloud, Edina, St. Louis Park MN
9/2004 – 5/2006
Managed a very fast paced 12 bay repair facility (55-60 vehicles per day)
Responsible for shop profitability.
Hire, train, and oversee the daily activities of eight technicians.
Generate work orders, schedule and prioritize workload.
Create price estimates, which include labor and parts.
Contact customer to approve work to be performed.
Order and schedule parts for timely install.
Maintain supplies and parts inventory
Handle dealer accounts.
Meet and exceed monthly tire and service quota.
Achieved and maintained Store of the Zone (the highest in service and profit in the five state area).
Crankshaft Supply
Minneapolis, MN.
2/1992 – 8/2004
Inspected incoming product, initiated set up process, shot blasted, magnafluxed, welded, polished and packaged crankshafts. Diagnosed any product failures and implemented problem resolution. Additional duties included, but not limited to: Shipping and Receiving, processing core credits, addressing product and service issues. Assisted in managing the city desk.
Tesar Engineering
Long Lake, MN.
5/2003 – 8/2003
Proactively worked on a team of six machinists. Responsible for the machining of Busch Series blocks, crankshafts, connecting rods, and pistons. Diagnosed problem areas with tolerances related to product and machine equipment. Maintained, serviced and repaired machine equipment. Meet weekly to review areas of concern and addressed resolution with the core management team.
Cloverland Manufacturing
Escanaba, MI.
8/1998 – 12/1999
Territory included: Minnesota, Wisconsin, North and South Dakota, Eastern Montana, Iowa and North Eastern Illinois. Prospected new accounts by cold calling off company and self-generated leads. Relationship building with existing accounts to secure repeat business. Exceeded expectations and met monthly quotas. Preformed on site warranty diagnosis and failure analysis. Addressed on site service needs immediately. Educated installers on new service and installation procedures. Created authored and maintained industry service bulletins, and corporate manufacturing procedures. Participated in several trade shows.
Extra Activities
1985 – 1998 Judge and Chairman of the Automotive Machinist State VICA competition
1994 – 1998 Advisory board member for the Automotive Machinist program
I have been involved in the racing industry for over two decades
I have owned my own engine building, racing, and service business
ASE Certified Master Automotive Machinist, Automotive Engine Repair
NASCAR Chief Engine Builder
Education
Mercury University
2006-2007 Mercury Systems, Outboards, EFI, Smart Craft
Hennepin Technical College
9/1980 – 5/1984 Automotive Mechanics and Automotive Machinist
1980 High School Diploma Academy of the Holy Angles
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