Sales/Sales Management

SALES MANAGER

Competent and tenacious professional, interested in expanding professional horizons focusing on sales management to effectively utilize more than six years of verifiable experience in all phases of sales, project management, and territory management within telecommunication industry. Proficient in utilizing Microsoft Office Suite, Lotus Notes, and ICOMS.

- Sales – familiarity with principles and methods in showing, promoting, and selling products or services, which includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Proven capacity to increase customer retention, expand market sales, and drive revenue.

- Customer and Personal Service – adept at listening and addressing all client needs, as well as in creating tactical action plan in order to achieve results. Skilled at assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.

- Client Relations – constantly interact with clients to establish quality customer relationship as well as to meet the explicit project deliverable requirements.

Strategic Market Positioning

Sales and Marketing Strategies Development

Profitability Improvement

Customer Service/ Retention

High-Stake Negotiations

Business Unit Management

Team Leadership

Collaboration and Communication

Analytical Problem Solving

MAJOR ACCOMPLISHMENTS AND LIST OF PROJECTS

2006-PRESENT

- PENN SOUTH -- sold and effectively managed Penn South Account Valued at $1M.

- NYU -- sold and handled a $350K/year account, which involved building and supervising a team to deal with all phases of account maintenance

- QUEENS WEST PROJECT -- spearheaded the initial development and growth of the Queens west account, responsible for generating more than $750K worth of revenue.

2008 | 2009

- ANALOG CRUSH -- held responsible for executing a company-wide project, which transferred all customers onto RCN’s new digital platform; successfully implemented a team that aided in managing aspects of the project.

PROFESSIONAL EXPERIENCE

RCN CORPORATION –NEW YORK, NY: 2002-PRESENT

SENIOR ACCOUNT EXECUTIVE 2006-PRESENT

- Generate new business in undeveloped and neglected territories.

- Establish relationships with clients at all levels of individual ranging from entry level to senior management.

- Plan, organize, and maintain high-grossing revenue projects, including constant communication with client business management, following through to contract, developing sales and support team, allocating roles and responsibilities for the team, and managing the account.

- Determine quarterly and yearly sales budgets and quotas to include products, services, advertising, and pricing by coordinating with corporate and senior level management.

- Attend and participate in quarterly corporate meetings to evaluate current market status and establish sales objectives and numbers.

- Ensure daily communication with senior level management of accounts, including Rockrose Corp., Milford Management, NYU, Waterside Plaza, and Penn South Mutual Redevelopment in order to ensure continued profitability.

- In charge of selling against RCN’s full suite of products including Video, Voice and Data.

- Develop successful sales territories by educating DSR’s about the current competitive landscape and working to create and execute successful sales strategies to ensure territory growth.

SALES SUPERVISOR 2004-2006

- Sustained individual sales quota and maintained a team of direct sales representatives.

- Selected, hired, trained, and managed teams consisting of direct sales representatives on a daily basis.

- Mentored and facilitated training for new hires.

- Established productive working relationship with other divisions within the company, such as marketing, operations, and customer service.

- Worked collaboratively with the Marketing Team in creating concepts and conducting research to various media opportunities, including print, online, radio, and outdoor.

- Planned and instituted advertising/sales generating projects and events.

- Assisted in analyzing results, identifying trends, shifting tactics, and adjusting plans to surpass the objectives.

DIRECT SALES REPRESENTATIVE 2002-2004

- Established and maintained strong customer relationships; cultivated own sales and maintained a sales quota.

- Arranged sales/marketing events schedule to maximize sales.

- Met with customers and property managers.

- Developed and implemented cold calling techniques.

- Distributed all marketing materials and managed up selling to new and existing customers.

- Prepared and submitted accurate sales statistics to management on a regular basis.

EARLIER CAREER

INTERN FOR SENIOR VICE PRESIDENT, MORGAN STANLEY, WELLESLEY, MA 2000; 2001

ACTIVITIES

Active Participant, United Way activities (United Way Days of Caring | Leadership programs)

AWARDS AND HONORS

RCN Champion Award Winner --Top Sales Representative New York Market (2006-2008)

RCN Top Performer Award (2003-2008)

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