Attendant-Housekeeping

Location:

Posted:

August 12, 2012

Nydia Rodriguez

Bronx, NY 10472

****************@*****.***

Summary of Qualifications:

• Fluent in Spanish and English

• Experience with file management Microsoft Word, Excel and Outlook

• 11 years of customer service experience

• Highly organized, able to manage multiple tasks in high paced environment

• Completion of Occupational Safety and Health Administration (OSHA) 29 CFR 1910 General Industry 10 Hour outreach training course

Experience:

Citymeals-on-Wheels New York, NY

Office Clerk (Internship) 06/2012-Present

• Conduct daily outgoing calls to clients to engage and determine their needs

• Create labels utilizing Microsoft Word for client mailings

• Assist in large mailing envelope stuffing

• Produce a list of survey participants on Microsoft Excel and update contact list

• Scan old hard-copy files into company database and label appropriately

Western Carpet LLC Brooklyn, NY

Customer Service Representative 10/2000-04/2011

• Performed receptionist duties and delivered all front-line services

• Received and processed all customer orders; made promotional sales calls to customers

• Assisted customers in finalizing selection of products

• Conducted daily follow-up calls on orders that had not yet been delivered

• Performed general office duties including; scanning, filing and mailing invoices

• Reconciled and matched shipping documents to all factory invoices and billed all direct shipment

• Assisted in processing credit card payments

• Billed customer orders for shipping and prepared drivers’ route orders

Education:

The HOPE Program Brooklyn, NY

Career Enhancement – 12 Week Training 05/12-present

• Computer literacy: Microsoft Windows, Word and Internet

• Occupational safety training

• Customer service

• Also includes a minimum 200 hours of on-the-job training

• Working towards G.E.D. achievement

New-Tel Inc. New York, NY

Telemarketing/Customer Service Program 02/2000-12/2000

Certificate of Achievement