Customer Service High School

Michael Bagot

*** ********* ******

Winnipeg, Manitoba, R2M4J6

***-****

*******.*****@*****.***

Education:

Microcomputer Systems Technician Certificate

Winnipeg Technical College

Sept 04 – Jun 10/05

Grade 12 Diploma

1998 Gordon Bell High School

Skills:

• People Skills

• Computers (Windows ME, NT & XP, VISTA, WIN7)

• Typing (50 WPM)

• Telemarketing (Sales)

• Customer Service

• Management

• Computer Repairs

• Security License

Work History

Claims Service Representative

Mar 11 – Present

Manitoba Public Insurance

• Take Autopac Claims

• Provide info for general inquiries

• Provide Claims Information

Technical Support Representative

Oct 06 – April 11

Shaw Cable Systems

• Receive incoming calls

• Trouble Shoot Cable, Television & Digital Phone calls

• Offer and promote new services and features

Customer Relations Representative

Feb 06 – Oct 06

Faneuil Group

• Make outbound calls to promote various services

• Provide Customer Service

• Work in a Team

Volunteering Experience

Royal Bank of Canada

1998

I provided Customer Service Skills.

I was dealing with people and their accounts.

I had to do Withdraws/Deposits, update Bank Books and

Receive Credit Card payments.

Children Festival

1997

I had to paint Children’s faces. This job was a good experience

as I had the chance to deal with children. This is important

because it taught me to importance to be patient.

FolkLorama

1996.

I was in charge of a display which had various artifacts from Guyana.

I had to make sure the display was presentable at all times. I had

to provide information about the items origin. This experience was a

good one because it taught me how to be organized.

References Available upon Request

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