Technician Customer Service

Amy VanMeter

*** ******* ** *****, ** ***** Phone: 989-***-**** or 989-***-**** *********@*****.***

SYSTEMS AND NETWORK EMR CONSULTANT – HEALTHCARE

PHARMACY SECTOR

I am a certified technology professional with extensive experience and exposure, managing with

implementations of healthcare information and EMR systems; Cerner (Millennium, CPOE, Meds

Reconciliation, PharmNet, SurgiNet, FirstNet, PowerChart) Eclipsys 5.0 and Meditech. Expert in

gathering, analyzing and defining business and functional requirements; creating medication management

issue logs for build/test and other decision-making tools; leading data-modeling and process-mapping

initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare

systems and networks. Proven ability to lead seamless implementations and deliver next-generation

technical solutions improving revenues, margins and workplace productivity.

Expertise Highlights

Network & EMR Systems Physician/Pharmacy Database Functionality for Eclipsys 5.0 Pharmacy SRX,

Liaison, Command Center Medication Lead, Cerner PharmNet and Cerner CPOE management.

Trainer, go live and post go live physician Major Software/Systems Implementations for Cerner

support for order entry and medication Millennium, CPOE, and Eclipsys 5.0, SRX, Medication

reconciliation and CPOE. Reconciliation.

Strategic Technology Planning for Workflow of Systems Security for Pharmacy & Disaster Recovery

Pharmacy (order entry, cart fill, zebra printer Planning and team member for system failure for Eclipsys

connections to system failure/glitches and SRX system.

Omnicell malfunctions also HL7 conversion and Preparation for Build/Test Analysts for Cerner PharmNet,

server setup for Pharmacy. SurgiNet, CPOE, and Medication Reconciliation: also

Data/Pharmacy/Systems/Workflow Specialist build/test for Eclipsys 5.0 SRX, during go live and post go

for Cerner Millennium, PharmNet and Eclipsys live.

5.0 SRX. Pharmacy Installer for Healthland project for Xerox;

Data/Work Flow & Process Mapping for complete project management from start to finish with rural

Hospital Staff during go live to provide America hospitals, clinics, trauma and surgical centers.

productive work time and proper completion of Complete pharmacy build of formulary, build order sets,

work. security set up, complete Pharmacy training, Physician

Drug Order Entry training, Implementation and follow up

support/client care.

Professional Experience

Sept 9, 2012 to Oct 13, 2012

Cook County Health AND Hospitals systems for Lawson Supply Chain

Jan 5, 2012 to Jan 28, 2012

Botsford Healthlsystems McKesson project – Novi, MI Feb 20, 2011 to Present

Dec 2011 to Feb 18 2011

hEALTHLAND PROJECT for xerox – rural america

Aug 30 2010 to Nov 21 2010

Cermak Health systems Cook county jail-Chicago, IL

cpoe CERNER Implementation Physician Liaison Specialist go live support

and command center lead for ACS/xerox Spectrum Health – Grand Rapids,

MI

June 2010 to completion Nov, 2010

CPOE/Medication Reconciliation Physician Liaison Specialist for

April 2010 to June 2010

follow up support for ACS/XEROX

UNIVERSITY OF CALIFORNIA Eclipsys Pharmacy build, command

center lead, go live support and follow up support.

Physician Liaison role to provide IT leadership for hospital’s technology infrastructure large-scale

Millennium project, systems conversions and performance tuning and monitoring of Cerner CPOE

applications/system. Help set long-range technical direction for CPOE and Medication Reconciliation for

Physicians and their capacity plans for proper productivity and correctness at their two primary facilities

Blodgett and Butterworth campuses. Concentrating on the CPOE Bundle: 1. Medication Reconciliation 2.

Order Reconciliation 3. Power Plans 4. Depart Process.

Key Results:

Participated in hospitals new EMR implementation of Cerner Millennium system CPOE and Medication

Reconciliation. Designed and launched “pre-load” training clinics, optimized training documentation and

dummy patient training prior to go-live and designed custom modifications to accommodate special needs

(e.g., old school physician’s users with little computer exposure) post go-live support via phone or one on

one onsite support.

Assisted in creating custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process

bottlenecks); and developed functional specifications with hospital staffed IT group for work flow.

Documented workflows and executed comprehensive training plan and handbook and designed “how to” sheets for

Physician staff that more than doubled EMR access for Medication Reconciliation and CPOE.

Reviewed documentation for validity/completeness for Medication Reconciliation and CPOE process, summaries

and assisted in overall project documentation for issue logging for build/test. Also maintained all communication

with IT group with proper completion of Medication Reconciliation process.

Aug 1 2010 to Aug 28 2010

University of California – Anaheim, CA

Pharmacy/Physician Eclipsys 5.0 Specialist for TEEMA

Provided object-oriented medication management, CPOE, pharmacy bar-coding and testing of Eclipsys

Quest software application. Defined, supported requirements for CPOE go live section of this

groundbreaking application.

Key Results:

Helped introduce Eclipsys Quest 5.0 with CPOE that contributed to higher quality productivity with reduction in

errors for Order Entry and Medication Management.

Served on Medication Management team that supported Physician and Pharmacy support.

Championed the implementation of CPOE with proper documentation and tracking that detected programming

errors early in the development process, accelerating product go live time.

April 2010 to July 2010

University Hospital– Cleveland, OH

Eclipsys 5.0 Medication Management Command Center Lead for ACRO

Prepared pre go-live and go-live pharmacy support and assisted in training hospital staff. Worked as

Pharmacy Lead Liaison for the Command Center for issue tracking/logging, strategic planning and

preparation for the pharmacy build/test team. Worked side-by-side with Lead Pharmacy Analysis;

assisting with all Medication Processes for build/test team during go-live and post go-live.

Key Results:

Developed spreadsheets for issue logging/tracking for Medication errors, enhancements and strategic planning and

analysis for productive workflow of Pharmacy during go live and post go live stages.

Created automated daily stats report that reduced errors and was used by hospital associates organization wide.

Commended for outstanding customer service and teamwork for the Medication Management team.

Concentration of support and specialty for: 1. Medication Reconciliation 2. Depart Process 3. GOLD form (for the

state of Ohio) with single sign security.

RAINBOW BABIES & CHILDREN’S HOSPITAL CLEVELAND, OH March 2010 to April 2010

GO LIVE FLOOR SUPPORT: ECLIPSY 5.0 FOR ACRO

Pre go live preparation team for set up of go live, training material for staff and Lead Liaison for

Order Entry for Children’s Hospital.

YALE UNIVERSITY NEW HAVEN, CT Jan 2010 to Feb 2010

GO LIVE FLOOR SUPPORT: ECLIPSYS 5.0 SUNRISE FOR ESD

Go live support for Physicians view only and nursing staff charting of I&O’s and vitals.

NORTH SHORE LONG ISLAND JEWISH HOSPITAL NEW HYDE, NY Oct 2009 to Dec 2009

GO LIVE FLOOR SUPPORT: ECLIPSYS 5.0 SUNRISE FOR ESD

Go live support for Nursing staff for KBC (Knowledge Based Charting), I&O’s and charting vitals.

Worked exclusively on VIP for support for Physicians and Nursing staff.

MIDMICHIGAN MEDICAL CENTER CLARE, MI Jan 2008 to May 2009

CERNER PHARMNET IMPLEMENTATION ASSISTANT FOR MMMC

Worked as full time Pharmacy Technician, and then moving to Implementation Assistant for Cerner

In House team. Moving forward for the Implementation of Cerner PharmNet to hospital wide in house

super user go live production teams lead.

Concentration on PharmNet build/test in Pharmacy from ground level consisting of loading for build/test

to issue tracking/logging with extensive planning and completion for PharmNet applications and any and

all enhancements after go live for Cerner team to complete.

Build formation of pharmacy for drug content for formulary and of non formulary with concentration on

build for order entry and order modification for Pharmacy and then order entry for Power Plans.

Assisting Cerner team with all build formation.

Beginning stages and implementation of E Script and bar code scanning of medications with

concentration of the proper working connections between Pharmacy (PharmNet) and the connection

process and practice to the Omnicell for proper medication distribution.

Moving forward to implementation team for: SurgiNet, Power Plans and FirstNet and then assisting with

super user training for training of department by department for all areas implemented with Cerner.

Education

Mid Michigan Community College with

Mid Michigan Medical Center

sponsership training/certification

program– Mt.Pleasant, Mi

Patient Order Entry Specialist

Certification, 2002

PHARMACY TECHNICIAN CERTIFICATION, 2003

ECLIPSYS SUNRISE 5.0 CERTIFICATION UNIVERSITY OF PHOENIX, 2009

CERNER SUPER USER/TRAINER CERTIFICATION (specializing in CPOE, Meds Reconciliation, Pharmnet, Surginet.

2008

Microsoft Certified Systems User (Outlook, Excel, Powerpoint,

Technology Summary

Certifications: Microsoft Certified Systems User, Pharmacy Technician (Specialized in IV’s, TPN’s,

Sterile Process, Pediatric preparation and calculation, compounding and all order

entry for pharmacy and associated departments), Eclipsys Sunrise 5.0 Certification,

Cerner Super User/Trainer Certification (Specializing in CPOE, Medication

Reconciliation, PharmNet). Healthland Pharmacy trained for complete instillation

with HL7 and server setup.

Work History

Mid Michigan Medical Center Clare, MI May 2004 to May 2009

Full time Pharmacy Technician and Part time Patient Order Entry Specialist for MMMC

Pharmacy Technician specialized training for sterile process for Clean Room with completion of specialized prep training

for Chemotherapy IV’s, TPN’s, Pediatric Medications and calculations. Schedule and recorded planning for Coumadin

Clinic with lab draws and notes for patients of the Clinic. Also completed and processed all other schedule planning for

Pharmacist for Inpatient and all Outpatient medications. Also specialized in ordering and stocking for all pharmaceutical

drug usage and needs and maintained all usage logs. Completed order entry for Pharmacist for phone/written orders

per physician or nurse. Also worked part time for MMMC as an Order Entry Specialist for the following Units: Intensive

Care Unit, Med/Surg Unit, OB Unit and Emergency Room. Maintaining full order of for patient care for all the above units

and order completion per physician per order entry or care plan provider used for patient care. Also attended any and all

hospital sponsored learning programs and enrichment classes for credit and job enrichment and advancement.

Central Michigan Community Hospital Mt.Pleasant, MI Feb 2000 to May 2005

Emergency Room Technician and Patient Order Entry Specialist

Worked Full time as Emergency Room Technician and Patient Order Entry Specialist with part time hours in walk in

clinic as Order Entry Specialist/Technician. Specializing in all Physician Order Entries, admissions, discharge and

transfer process. Specimen collection, lab draws and procedure set up with assist with procedures and examines. Also

specialized in billing charges and coding for Emergency Room and also to Inpatient status. Prepare all documentation

for transfers or organ donation and maintain all communication flow for proper and accurate patient care for physicians

and nursing staff.

References

Anthony Jones EMR Team Lead (Cerner and Eclipsys) 214 675

1881

Tiffany Emery EMR Consultant/RN (Cerner and Eclipsys) 989-***-****

Marcella Brock EMR Consultant/RN (Cerner and Eclipsys) 512-***-****

Jerry Davidson EMR Security (Eclipsys) 216-***-****

Autumn Martin Surgical Technician (Cerner SurgiNet) 231-***-****

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