Executive Assistant, Management
Resume:
REBECCA A. MCPHERSON
Alton, IL 62002
Cell: 618-***-**** Email: ************@*****.***
SUMMARY
An experienced Executive Administrative Assistant and Manager with expertise in:
• Customer Service, Claims Adjustment
• Market Analysis
• Budget Administration,
Development, Forecasting
• Inventory Control • Office Management, Supervision
and Project Management, Time Management Training
• Contract Negotiation, Broker / Vendor Relationships
• Report and Technical Writing
• Regulation and Compliance Management
• Presentation Development and Delivery
PROFESSIONAL EXPERIENCE
UNITED HEALTHCARE GROUP, MARYLAND HEIGHTS, MO 2006 – 2011
Provider Claims Resolution Specialist
• Investigate and resolve difficult claims using SOPs, internal P&P, government regulations and others.
• Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
• Provide a depth and breadth of knowledge/skills to complex activities; often able to apply these outside of own function.
• Provide expertise and support to healthcare providers, anticipating needs and proactively identifying solutions.
• Act as a technical resource to others in own function.
CONSULTANT 2004 -2006
• Substitute Teacher for five local school districts.
• Temporary assignments; professional, project management and administrative.
• Provided e-commerce consulting to Personal Edge Nutrition.
• Wrote manual for e-commerce back-office maintenance.
• Provided back-office interface management for changes needed during transition period.
• Provided production and account management during transition period.
• Provided search engine optimization (SEO) for online catalog for Home Decorators Collection.
NATIONAL ASSOCIATION FOR THE SELF EMPLOYED 2005
Licensed Insurance Representative
• Represent Association to small businesses and self-employed individuals. Educate potential members regarding Association’s activities and benefits.
• Establish accounts through company provided leads and self-generated lead development.
• Obtained licensure for life and health in both Illinois and Missouri.
• Time management, qualify leads, set appointments, close sales, process and submit applications, track member status, provide customer service to assigned accounts.
• Arrange and place approved advertising. Run direct mail campaigns.
REBECCA A. MCPHERSON PAGE TWO
PERSONAL EDGE NUTRITION, LLC, ST. LOUIS, MO 2002 - 2004
Production and E-Commerce Manager (Transition Liaison with DuPont)
• Managed product production via co-packing manufacturing facilities.
• Established contractual arrangements with co-packer, various ingredient vendors, and analytical laboratories to ensure product production and quality.
• Negotiated labeling and packaging needs with print vendors.
• Oversaw contractual services provided by fulfillment center warehouse management and staff.
• Managed inventory control and SKU bar code assignment; forecasted product needs for production schedule and web order processing via fulfillment center.
• Developed domestic and international wholesale and distributor accounts; conducted customer presentations and trade shows; negotiated pricing agreements.
• Analyzed cost of goods and gross profit margin; ensured product line minimum gross profit margins met strategic business development plans.
• Managed all aspects of e-commerce; created, designed, and wrote web layouts and contents; managed relationships with host vehicle, major credit vendors and third party card authorization firm; wrote policy guidelines for web site use; wrote proposals for and negotiated contractual agreements for web site promotions.
• Supervised all customer service for product brand, including on-line inquiries.
DUPONT PROTEIN TECHNOLOGIES, ST. LOUIS, MO 1991 - 2002
Production Manager, Consumer Products Group 1999 - 2002
• Created, designed, developed website for branded consumer product; managed and wrote web contents. Facilitated relationships with major credit vendors and third party card authorization firms.
• Managed contractual arrangements with co-packer, various ingredient vendors, and analytical laboratories to ensure product production and quality.
• Negotiated labeling and packaging needs with print vendors.
• Oversaw contractual services provided by fulfillment center warehouse management and staff.
• Managed inventory control, SKU bar code assignment; forecasted product needs for production schedule and web order processing via fulfillment center.
• Wrote proposals for, negotiated agreements and managed event/sponsorship programs insuring maximum brand exposure. Coordinated promotional sampling program.
• Developed domestic and international wholesale and distributor accounts. Sales growth over last two year period was 68%. Conducted customer presentations and negotiated pricing agreements.
• Analyzed cost of goods and gross profit margin; ensured product line minimum gross profit margin met strategic business development plans.
• Oversaw all customer service and created receivables database for tracking and collections.
Market Analyst/Customer Relations Manager, DuPont Consumer Health Group 1998 –1999
• Participated with management team in development of contractual relationship between DuPont and WebMD which resulted in a significant earnings profit. Received DuPont Bravo Award.
• Managed budget tracking; forecasted monthly and annual budgets for DCH group.
• Coordinated tracking for television/radio promotion time. WebMD contract negotiated promotional time to DCH to offer to third party organizations for the purpose of promoting consumer education.
• Researched and analyzed potential partnership value of third party organizations and competitive Internet web sites.
REBECCA A. MCPHERSON PAGE THREE
DUPONT PROTEIN TECHNOLOGIES, ST. LOUIS, MO 1991 - 2002
Executive Assistant to Vice President of Nutrition Science 1991 –1998
• Participated as team member in submission of FDA petition resulting in soy protein health claim. Received DuPont Marketing Excellence Recognition.
• Managed interdepartmental teams to accomplish project goals; prioritized multiple projects to insure project target date and compliance.
• Provided input and beta testing for the development of PDQ software. PDQ was developed to assist the company in establishing compliance to NLEA regulations. Received Value Building Award (1995).
• Wrote technical manual for software program; trained company employees on program.
• Developed/implemented cost savings program within the department. Value Building Award (1993).
• Hired, trained, supervised and evaluated part-time and temporary staff.
EDUCATION
Bachelor of Science, Organizational Leadership (Business Management)
Greenville College, Greenville, IL GPA 3.8 (cum laude)
Certified Professional Secretary (CPS)
International Association of Administrative Professionals, Kansas City, MO
Educational Skill Sets: computer usage/website design, database design/management, sales, time management, managerial skills, professional communications, insurance/employee benefits.
PROFESSIONAL AFFILIATIONS & AWARDS
DuPont Marketing Excellence Award 1999
Business Networking International
Women in Business Networking Organization 1991-97
Women in Business Achievement Award 1996
YWCA Leadership Award 1995
International Association of Administrative Professionals, 1992-2002
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