Objective:

Looking for challenging and responsible position in the field of information technology as Senior QA Analyst to use my extensive knowledge in Web application Quality Testing. I have the versatility to adapt to any new environment and work on any project.

Summary:

• 6 years of experience in web-based applications and stand-alone applications in Software QA testing.

• Sound Knowledge of Software Development Life Cycle Process.

• Extensive experience in developing Test Plans, Test Cases, Test Reports and documentation of Manual Tests as well as automation test.

• Experience in performing Analysis, Black Box testing, Functionality Testing, System Testing, Regression Testing, Performance Testing, User Acceptance Testing (UAT), End-to-End Testing, Load Testing, and Database Testing using SQL.

• Experience in Defect management, including Defect creation, modification, tracking, and reporting using Industry standard Tools like Mercury Quality Center, Test Director.

• Expert in writing automated scripts with VB Script using Quick Test Professional.

• Conceptual knowledge on Datawarehouse and ETL and experience in testing and validating ETL processes in data warehouse applications

• Strong attitude to work on improving QA processes and future technologies.

• Experience working as a QA lead for various projects and delivered the product successfully

• Efficient in leading offshore and onshore QA team in India as well as Lebanon for various projects.

• Excellent Team player work in conjunction with testing complex scenarios and in maintaining Quality Standards in Projects.

Technical skills:

Testing Tools Strong QA Process/Methodologies, Win Runner, QTP, Bugzilla, Test Director, Mercury Quality Center,Soffront

Version Control Tools Microsoft Visual Source Safe,CVS

Programming Languages Java, SQL

Databases Oracle 9i,Oracle 11g, SQL Server 2005, MS Access DB

Packaging Tools SQL query analyzer,TOAD,Oracle SQL Developer

Web/App Servers/Browsers Web Sphere, Web logic, IE, Fire Fox, Apache,Tomcat,JBoss

Web based Technologies HTML, JavaScript,XML,VB script

Operating Systems Windows95/98/2000/NT, XP, Vista LINUX., Mac

Work Experience:

Tangoe, Orange, CT

Senior QA Engineer /QA Lead Aug 2008 – Feb 2010

Tangoe, Inc., a global leader in communications lifecycle management solutions, provides software and technology-enabled services that help global organizations to procure, manage, and control their fixed, mobile, and converged communications assets and their costs.The company provides telecommunications expense management software enabling organizations to manage their voice, data, and wireless communications services and control the costs associated with them. Communications Management Platform(CMP) software includes a knowledge base of industry reference metrics and tools for service provisioning, inventory, carrier contracts management, billing, auditing, and reporting and analysis.

Responsibilities:

• Participated in feasibility studies and gathered functional requirements and specification document. Ensured accuracy, completeness, clarity and simplification of BRD.

• Managed entire QA process, beginning from application inception to date of product delivery including defining Test objectives, designing Test Plan and developing Test Cases as per requirements.

• Created test cases for various modules like Bill Management, Inventory, Cost centers, Feed Manger and Data warehouse for different versions of CMP

• Reviewed test cases to make sure all the scenarios are covered with positive, negative, security and performance test cases.

• Performed boundary value testing to test the scenarios with different sets of data.

• Ran ETL processes to move data from one table to another. Performed complex SQL queries to verify data validation.

• Hands on experience with backend testing on Oracle and SQL server and testing the DW application.

• Extensively used SQL to perform Data integrity testing and checking the integrity of UI data with Database Data.

• Created Regression Document to track and report testing activities during each phase of testing, including testing results, test case coverage, required resources, logged defects and their status, performance baselines.

• Participated in weekly Defect triage meeting with PMO’s to prioritize the defects logged to developers and to resolve the issues.

• Conducted daily, weekly meetings with offshore team to verify the status of the testing effort.

• Consolidating the status reports (Daily, Weekly,etc.) and escalated to QA manager and Project Manager.

• Managed onshore/offshore QA Team for the Quality & Compliance group.

• Created QA Handbook/Manual and ensured content and structure of all Testing documents / artifacts are properly followed, documented and maintained.

• Assisted Load testing team by running the test plan on a nightly basis using Jmeter and reporting the results to PMO.

Tools Used : Java,PL/SQL ,Oracle 11g ,SQL Server2005,Apache,Tomcat,CVS,Soffront ,Jmeter.Oracle SQL developer.

Hoover’s Inc (a D&B Company), Austin, TX

Senior Quality Assurance Analyst Sept 2006 – June 2008

Hoover's online, web based application features a database of information on more than 16.5 million corporations and organizations. Offering the firm focuses on selling subscriptions to marketing, sales, and business development professionals. The company is a subsidiary of Dun & Bradstreet. It offers Database access to more than 21 million companies and the people who lead them. It also offers Powerful search capabilities that quickly locate target companies, industries, and officers using flexible search criteria and Customizable news alerts and news coverage from top wire services. It provides access to detailed information about a company's parent(s), subsidiaries, and/or branch locations, including a display of how the company fits within its overall corporate hierarchy.

Responsibilities:

• Analyzed business requirements, business rules, created test plan and detailed test cases for projects such as Hoovers SMB, DnB error correction, Ecommerce, FAST Upgrade 4.1.7, Hoovers subscription levels, and Radius search.

• Performed Integration, System testing, Installation testing and Acceptance testing on an internal application-Saleslogix

• Effectively utilized Mercury Quality Center in creating Test plan, Test Cases and for Defect tracking.

• Responsible for creating automation script with QTP using VB Script for conducting functional and regression testing on saelsforce.com and various other projects.

• Identified re-usable scripts in QTP for sake of building the test automation framework.

• Extensively involved in analyzing, designing and implementing Automation Framework such as Data driven and keyword driven using QTP.

• Used Descriptive Programming to code the operation of objects that appear in dynamic data frames, whose property changes and not always matches.

• Enhanced QTP script using recovery scenarios for error handling.

• Experience performing Backend Testing by Executing SQL Queries against Oracle and SQL database.

• Performed functional, integration and regression testing of the product onQA, staging as well as on production environment to verify if the product meets specified requirement.

• Worked closely with development and project management teams for effective defect management and Verify resolved bugs and track enhancements made to product.

• Created detailed test summary report for each project before QA sign off.

• Worked with developers and users of the application to resolve usability issues during UAT

• Successfully lead various projects and managed team in delivering the product with minimum to zero bugs.

• Managed Issues and Ticket system to track and resolve customer and engineering issues.

• Provided onsite production support..

Tools: Bugzilla, Mercury Quality Center, Java, PHP, Oracle9i, MySQL, JBoss, Tomcat, Apache, CVS, QTP

Higgins Purchasing Group, San Francisco April 2005 – July 2006

QA Analyst

Purchase Management application is a B2B application that manages end-to-end process from order placement via the web through shipping. The application takes orders from the client online. For each order a unique order number is generated. The orders are parsed and multiple the purchase orders are dynamically generated to various vendors. The application allows vendors to track the orders and provide feedback to Higgins purchasing regarding the availability and any changes in pricing. The application allows the vendors to ship the products directly to clients and provide shipment-tracking information.

Responsibilities

• Involved in reviewing Functional Specification documents.

• Evaluated screens to the customer specified standards and specification in regards to the flow and appearance of the application.

• Interacted with software developers, customer and operations personnel to clarify Test Related design issues.

• Experience in creating Test plan, Test Cases and reporting bugs using Mercury Quality Center.

• Assisted QA Team lead to develop the Automation Framework for testing the entire application using QTP.

• Designed Functional Library, Functions, Sub procedures, Common functions, and Regular Expressions and Environmental variables using QTP in VB scripts.

• Created a single huge shared object repository for all the different modules by using the Object Repository Manager in QTP.

• Effectively utilized various features of QTP like Check points, Synchronization points, parameters (data driven tests)and Recovery Scenarios.

• Performed data driven testing to validate the same set of operation with different set of data.

• Performed integration testing of various internal components on every build product release.

• Performed manual GUI testing, Negative, Functional testing and system testing, regression testing.

• Developed SQL Queries to query the Oracle database to test the back end process of the application

• Coordinated defect validation with test team and assisted development team in recreating defects.

Tools: Mercury Quality Center, Bugzilla, QTP, Web Sphere6.0, VSS, UNIX, Java, JSP, JavaScript, Oracle 9i, XML.

Wells Fargo, San Francisco Jan 2004 – March 2005

Quality Analyst

Work Space (WFWS) is a Web based Application, which enables the bank customers to access their various accounts over the web. Account holders will have access to various personal accounts including: Checking, Savings, Money Market Accounts and Credit card accounts. The application also allows users to administer and monitor their account performance and activity electronically by having access to account balances, bill pay, and transfer of funds and make changes in future allocations and personal information. The application also allows the users to submit account related queries to the bank including, ordering checks, requesting copies of checks and statements, etc.

Responsibilities

• Involved in understanding functional requirement document, Ensuring functionality, as defined in requirements, was the intended behavior of the product.

• Responsible for writing functional test cases for Signing up of new users, Login for the online banking application

• Responsible for writing functional and system test cases for checking, saving accounts, transfer money between accounts.

• Responsible for writing test cases for installer and writing acceptance test cases for Sign up Now, Login, deposits, withdrawals for the online banking system.

• Responsible for running Login test cases and filing bugs across Alpha, Beta, Release test cycles

• Responsible for running Forgot username/password test cases, transfer money across accounts test cases, acceptance test cases for entire system.

• Verified the data stored in the database with the help of SQL queries.

• Participated in bug meetings, product reviews etc.

• Involved in several releases of the product.

Tools: SQL server, Web logic9.0, UNIX, Windows, HTML, JavaScript, Java, XML SPY and J2EE. Bugzilla

Education:

Bachelor of Engineering

Vellore Engineering College, India

Madras University

Certified training:

• Diploma in web-centric Computing, India

• Testing & Quality Management Program, India

• Linux Operating system, San Jose CA

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