Customer Service Sales

ROSANNA J. CORNIEL AZCONA

*** ****, *** ******, ***. # 5K

New York, N. Y. 10033

Phone: 305-***-****

E-mail: **************@*******.***

PROFESSIONAL ACHIEVEMENTS

• 12 years of professional retail management experience.

• 8 years of human resources: recruitment and training programs.

• 12 years of excellent customer-relations background.

• 8 years buying experience.

SKILLS

• Strong leadership, excellent communication skills, competent strong team player, attention to details, dutiful respect for compliance in all regulated environment and supervisory skills including hiring, scheduling, training, and other administrative tasks.

• Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals.

• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.

• Ability to train, motivate and supervise customer service employees.

EDUCATION

Tecnológica de santo Domingo University (INTEC)

Strategic Management of human capital (2008).

Nacional Pedro Henríquez Ureña University (UNPHU)

Bachelor in Business Administration (1991-1996).

Hi-Tech Aviation Services, Inc. (1994)/ APA International Air (1994 - 1998)

Crew Member.

Training for equipment 727-100/200, L-1011, and Air bus A-300.

Save and survival in the sea.

Consultants in Psychology and Education (1991)

Customer Services and Quality Control.

WORK HISTORY

CH Carolina Herrera (March 2012- June 2012)

Commercial Director (Temp Contract, Puerto Rico/ Dominican Rep.)

• Responsible for all store operations; structuring, planning, prioritization, organizing and

Monitoring activities and store development projects.

• Recruitment process, training and skills development team.

• Supervised everyday operations, coordinated daily activities and managed sales strategies.

• Managed inventory and database systems.

Office Depot (October 2010- October 2011)

Commercial Director

• Performance management.

• Responsible for the support of successful company culture that include: customer service,

Sales, store presentation and operational excellence.

• Supervised, provided support to store managers and set goals to achieve operational and

financial success.

• Setting and working within financial budget.

• Staff recruitment.

Laulet Retail Store/ Zu Imports, S. A. (February 2006- October 2010)

General Manager

• Responsible for the management and supervision of all company operations.

• Management of especial projects as assigned by ownership.

• Formulated marketing strategies and promotional arrangements.

• Oversight of inventory control systems to achieve product success.

• Personnel recruitment and formulation of sales strategies using marketing techniques to

Accomplish sales goals.

• Staff recruitment.

Stiletto Luxury Retail Store/ Palau Shoe Store (Salvatore Ferragamo, Gucci, J.P. Tod’s, Prada and

Emanuel Ungaro) / (May 1999- February 2006)

General Manager

• Managing day to day operations.

• Driving sales initiatives.

• Purchasing office abroad.

• Promotions, coordination and development / improvements of the sales area.

• Creativity and Innovation.

• Recruitment and Selection.

• Training and development.

Apa Internacional Air/ Panagra Airway / (May 1994- May 1999)

Crew Member (Flight Attendant)

• Training to achieve air operations and security procedures.

• Facilitated passenger service support.

• Prepared Aircraft cabin for Customer boarding and departure.

• Assisted Customers with special needs status.

• Coordinated various duties with coworkers to ensure proper handling of Customers

request.

REFERENCES

Available if requested.

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