Customer Service Software
Resume:
David L. Powers
Houston, Texas 77064
Cell: 281-***-**** Email : **********@*****.***
Summary of Experience
Define and resolve outstanding Hardware and Software problems
Provide information and technical support via remote, phone, email, and walk-in users
Help manage and support databases reporting until implemented
Help plan, configure, and install hardware and software for computers as required
Document Client requests and problem resolution
Communicate in writing, verbally, non-verbally, and interpersonally
Strong computer background with utilizing database and various graphical applications
Data Processing Experience in Seismic Interpretation
Train others in Data Processing, Computer Systems, and Software
Work in Retail Environment promoting Customer Service and Personal Electronics Repair
FDIC Security Clearance obtained August 2011
Experience
Desktop Support
True Bridge Resources @ MD Anderson Hospital Houston, Tx 5/2012 – Present
Assist Customers in all types of hardware and software issues.
Respond to All types of Customer Service Requests
Work on team upgrading and encrypting all computers
Genius
Apple Houston, Tx 9/2011 – 5/2012
Assist Customers in all types of hardware and software issues.
Respond to All types of Customer Service Requests
Help Desk Analyst
Burnett Staffing, Houston, Tx 11/2010 – 5/2011
Assist Clients in troubleshooting hardware and software issues
Provide Full support for users in Microsoft Office 2007 and 2010
Provide Full support for users in Microsoft Outlook 2007 and 2010
Generate Technical Service Requests for hardware problems including maintenance and
repair of Client computers
Technical Hardware Analyst
Technology Services, Houston Police Department Houston, Tx 2/2000 – 8/2010
Perform moderately complex, skilled technical work in the design, installation, operation, maintenance and repair of data communications equipment and industrial control systems and instrumentation
Design, evaluate and implement microprocessor-based control equipment
Assist in the diagnosis of data communications system failures, and communicate and coordinate with supervisor to solve problems with various types of data communications facilities
Train personnel on computer capabilities and technical procedures
Respond to complaints and inquiries relating to hardware and data communication problems to clarify procedures in the absence of established guidelines
Repair and troubleshoot and repair both digital and analog electronic equipment to the module level
Senior Computer Operator/Help Desk
Assist Users in troubleshooting hardware and software issues
Provide personal securities, user support, and training in sign-on capabilities in various computer systems for 8000 + users
Perform routine maintenance of computer equipment and peripherals
Contact this candidate