Sales Customer Service
Resume:
Vanessa Derousie
***************@*******.***
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Dear, Hiring Manager
I am a highly skilled Administrative Assistant with a strong background in successful business management strategies and innovative operational solutions. I’ve had extensive experience with a broad range of professional and administrative positions and would welcome the opportunity to contribute to your organization’s plan. In addition, with exceptional customers support capabilities, I can offer a level versatility that can make a real difference to your company.
Accustomed to fast paced environments where it is necessary to priorities and handle multiple jobs, I enjoy challenges and will work hard to achieve your objectives. If you are seeking a qualified a productive individual who looks at challenges as opportunities to learn, then I believe I am the right person for the job.
I have enclosed my resume for your review. As you will see some of my key strengths include:
• Strong ability to manage conflicting and changing priority
• Good judgment, tact and discretion
• Dependable
• Multi-tasking
• Superb Organizational Skills
My administrative skills and practical knowledge are well suited to the goals of your company. In response to your request, an acceptable salary range for this job, based on your description is $32,000 to $42,000. I would appreciate the opportunity to setup an interview to discuss the ways in which my skills and abilities can assist you in accomplishing your goals. You may contact me at anytime. Thank you in advance for your consideration.
Sincerely,
Vanessa Derousie
Enclosure
Vanessa Nally-Derousie
***************@*******.***
OBJECTIVE:
Opportunity to work as an Administrative Position in a respected firm to utilize my knowledge and skills
WORK EXPERIENCE:
Server
Mamas Restaurant
01/11 – Present
• Successfully services guest through prompt and courteous attention
• Actively assist in the development of others by sharing knowledge and experience
• Utilizes organization skills to manage business resources including time and money
• Verify patrons' identification to make sure that they meet min age needs for use of alcoholic beverages
• Explaining how various menu items are prepared, describing ingredients and cooking methods. Communicating with customers daily specials, preparing checks that itemize and total meal costs and sales taxes
• Proven sales ability
Server
Costas Restaurant
02/09 – 01/11
• Successfully services quest through prompt and courteous attention
• Utilizes organization skills to manage business resources including time and money
• Interacting with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Explaining how various menu items are prepared, describing ingredients and cooking methods. Communicating with customers daily specials, preparing checks that itemize and total meal costs and sales taxes
Director of Contracting and Licensing
Life Brokerage Partners
02/03 – 09/08
• Successfully oversaw the new CRM Project when the company split into two distinct parts. The CRM project included dividing over 40,000 life insurance applications and approximately 600 agents into two systems. This was efficiently implemented within 2 months and completed before the deadline. Thereby ensuring the seamless continuation of business
• Managed the contracting and licensing team. Ensured that agents were properly contracted and licensed to sell to the public
• Implemented paperless filing system that streamlined the efficiency of submitting contracts to agents & carriers. Process was adopted by the New Business / Case management department, saving the company time, supplies and providing fast efficient service to our agents and their clients
• Analyzed the data in the insurance application forms in complex and intriguing cases
• Prepared action plans and schedules to identify specific targets and to project number of contacts to be made; followed up on new leads and referrals resulting from field activity
• Developed and supervised the preparation, issuance, and delivery of sales materials, exhibits and promotion programs; prepared for and attended exhibits, conferences, meetings and other local, regional and national promotional opportunities
• Prepared a variety of status reports, including activity, closing, follow-ups, and adherence to goals; reported on special development, information or feedback gathered through office activity
• Consulted and worked with multiple state insurance laws and regulations and legislation
• Referred to our head office in the case management department for any clarification or changes with state laws, insurance carriers or company policy
• Designed and shaped the contracting manuals for the other junior team members.
• Evaluated the financial reports of the department and attended commission audits
• Planned , depicted an formatted the training program for the staff while introducing the new plans or modifications made in and existing and presiding policy’s
• Helped out in the development and growth of training workshops and manuals
• Evaluated company’s financial data and took part in audits
Server – In store trainer
Palm Harbor Ale House
01/01 06/01– 08/01 04/03
• Productive member of the corporate world of hospitality at the Ale House; efficiently following all company rules and regulations held to a higher standard of customer care
• Proven sales ability
• Extremely capable manager and leader
• Successfully serviced clients through prompt and courteous attention to guest needs
• Actively assisted in the development of others by sharing knowledge and experiences
• Explaining how various menu items are prepared, describing ingredients and cooking methods. Communicating with customers daily specials, preparing checks that itemize and total meal costs and sales taxes
STRENGTHS:
• Self –Motivated and detail –oriented
• Great Organization Skills
• Dependable
• Ability to work independently and as a team member
• Handling Confidential documents
• Superior Customer Service Skills
• Amazing ability to walk, sit and stand for long times without getting tired
• Strong ability to manage conflicting and changing priority
• Good judgment, tact and discretion.
EDUCATION:
• Tarpon Springs High School – Diploma
• St. Petersburg College – Currently Enrolled
o Business Administration
SKILLS:
• Internet, Adobe Acrobat, Mircosoft,AgencyWorks
Bechtel Financial Services
2905 Rigsby Lane, #100
Safety Harbor, FL 34695
February 27, 2012
To whom it may concern:
This letter is to serve as a professional reference letter for Vanessa Derousie; I worked with Vanessa for over 6 years and have known her personally for 11 years. Over the course of time with her being in charge of Contract and Licensing she worked with me on many projects. Her professionalism, work ethic, organizational skills and her dedication serves her well. These positive traits will make her a valued employee in every job setting.
Vanessa gives 100% in everything she does, she is positive, energetic, always going the extra mile and doesn’t quit until the job is done. These are traits she possesses and displays in every aspect of her life. Vanessa is about commitment and dedication. You will see evidence of this worth though her work history, her daughter and how she lives her life.
If additional information is desired or you have any questions, please feel free to give me a call @ 727-***-****.
Sincerely,
Kevin Bechtel
President, Bechtel Financial
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