Customer Service Manager

Albert Way

**** ***** *** ***** ~ Atlanta, Georgia 30345

404-***-**** *********@*****.***

Proven leader with special abilities to organize, strategize, and implement company’s vision and goals to improve the business of the organization.

PROFESSIONAL EXPERIENCE

Customer Service Representative RYLA TELESERVICES, Kennesaw, GA 5/2009 – 11/2010

• Exceeded expectations of quality and service to customers’ accounts

• Troubleshooted the customers’ device at a tier 1 level

• Provided exceptional problem-solving techniques to deescalate any client concerns

Sales Specialist/Assistant Manager DRESS CODE, Stone Mountain, GA 1/2009 -5/2009

• Operate the store and conducted sales

• Maintain order and cleanliness of the store

• Steam-cleaned and pressed the clothing prior to sales

INTERNSHIP DRESS CODE, Stone Mountain, GA 11/2008 – 12/2008

• Shadow the owner pertaining to sales and open boxes of clothing merchandise

• Open and close the store under supervision and assist customers as needed

• Count and close out the cash register prior to closing and maintain cleanliness of store.

Reading Teacher OMBUDSMAN ALTERNATIVE SCHOOL, Douglasville, GA 9/2007 – 10/2008

• Instructed students in the area of reading and basic phonics

• Managed and control the learning environment

• Assisted in meetings with the parents regarding the student’s progress (reports)

Assistant Manager JACKSON HEWITT TAX SERVICE, Stone Mountain, GA 1/2004 – 6/2006

• Supervised a team of eight to ten tax professionals

• Prepared tax returns and filed documents accordingly as needed

• Provided quality problem resolutions skills to de-escalate any customer issues

Customer Service Manager 1/2003 – 5/2004

• Managed a team of six to eight customer service agents from CEO of tax office

• Filed and submitted the tax return to increase the number of returns at the location

• Implemented successful techniques to reduce any heightened situations with the customers

Tax Professional 1/2001 – 8/2004

• Reviewed and prepared customers’ tax return

• Filed the documents with assurance and much confidentiality with the client and company

• Issued government checks with the standard procedures and policies of the company in mind

Customer Service Liaison Exide Technologies, Atlanta, GA 9/2000 – 5/2001

• Promoted from order entry position to customer service within the first 6 months of employment

• Received and responded to inbound/outbound calls

• Entered orders for the battery supply stores

• Performed as the liaison between the battery supply stores and the company’s distribution centers

EDUCATION

Art Institute of Atlanta, Atlanta, GA

Associates of Arts, September 2013

Contact this candidate