Customer Service Medical

Chemelle’ Smith

**** ******* ****, ***. ****

Houston, Texas 77072

P: 318-***-****

*********@*****.***

Summary of Qualifications

Medical Office Medical Terminology

Patient Care Medical Charts

Appointment Scheduling Customer Service

Skills

Proficient in office and clerical skills

Exceptional oral and written communication skills

Ability to multi-task and prioritize work loads

Working knowledge of Microsoft Word, Excel, and Outlook

Work History & Occupational Training

Medical Assistant, St. Francis Cabrini Hospital 01/2012-05/2012

• Collected and documented patients’ medical history, vital signs, and symptoms.

• Prepared patients for examinations, and assisted physicians throughout the procedures.

• Provided patients with information regarding medications, special diets, and routines.

• Maintained medical office waiting areas and examinations rooms sanitized and orderly.

• Collected and arranged laboratory specimens and occasionally carried out basic laboratory tests.

• Drew blood, Take electrocardiograms and prepared patients for x-rays.

• Changed patient’s dressings and remove sutures.

Patient Care Technician, Lexington House Nursing Home 05/2011-12/2011

• Reported to the physician variations in the usual medical reading of the patient's condition

• Studied the medical record of the patients.

• Changed the pillows, linens and sheets of the patients.

• Helped and supported patients in walking, getting off the bed and sitting down.

Customer Service Rep III, Startek Inc. 02/2007-01/2011

• Achieved productivity and performance goals by leading, motivating, mentoring, coaching, and developing and implementing training.

• Provided New Hire Policies & Procedure and Customer Satisfaction Training to 200+ employees

• Ensured adequate phone coverage, measured accuracy of response, and provided phone-based coaching techniques on etiquette and appropriateness in resolving customer issues.

• Administered policies/procedures fairly and consistently.

• Enhanced overall customer experience through call coaching and monitoring escalated call trends.

• Received several merit awards for outstanding performance, teamwork and customer commitment.

Education-Central Louisiana Technical College

Medical Assistant/Patient Care Technician – 2012

Certified Nursing Assistant – 2012

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