Customer Service Representative
Resume:
OGLATHA AISHA INGRAM
Bridgeport, PA. 19405
610-***-**** (CELL) *****************@*****.***
PROFILE
A determined, well organized, knowledgeable and experienced employee in pursuit of advancing my career in administrative services.
EDUCATION
Upper Merion High School, King of Prussia, Pennsylvania – June 2004, College Preparatory Curriculum, Blue Ribbon School
Highlights:
• Graduated in top twenty percent of class
• Lettered in basketball, track and field and cross country
• Selected as member of All-League Basketball Team in senior year
• Won the Lady Viking Leadership Award for 2004
• Completed senior research project on Pilates applications in physical therapy
• Graduated with a 3.8+ GPA
Slippery Rock University, Slippery Rock, Pennsylvania – December 2008, Bachelor of Science, Community Health (major QPA 3.3)
Highlights:
• Awarded Board of Governor’s Scholarship for High School GPA
• Earned position on Track team for the indoor season of freshman year
• Chosen as the Director of Slippery Rock University’s Gospel Choir, senior year
• Received frequent requests to sing at MLK celebration and other campus events
• As a senior intern with The Office of Student Health, designed and developed, Sleep Enough: an interactive session to ameliorate student sleep deprivation by heightening awareness of its’ impacts and providing potential solutions
WORK EXPERIENCE
Wells Fargo – Center Square, Pennsylvania (April 2012 to Present)
TITLE: Customer Sales and Service Representative
Activities/Accomplishments
• Provided significant contribution to daily sales goals as a new employee
• Acquired noteworthy recognition from store manager and district manager
Dolce Valley Forge Hotel – King of Prussia, Pennsylvania (July 2010 to March 2012)
TITLE: Front Desk Agent
Activities/Accomplishments
• Nominated for Employee of the Quarter, 4th Quarter 2010
• Nominated and Won Employee of the Quarter, 1st Quarter 2011
• Nominated for Employee of the Quarter, 4th Quarter 2011
• Won Employee of the Year for 2011
• Won up sell revenue competition March - May 2011
• Selected to represent front desk on hotel’s Safety Committee
Physical Therapy and Wellness Institute – West Norriton, Pennsylvania (Summer 2011)
TITLE: Physical Therapy Aide
Activities/Accomplishments
• Prepared patients to meet with Physical Therapist
• Made appointments for patients
• Maintained the cleanliness of the facility
• Completed any administrative tasks in the communication between locations
• Guided patients through exercises correctly
Fossil Outlet – Grove City, Pennsylvania (Spring 2010)
TITLE: Sales Associate
Activities/Accomplishments
• Consistently achieved highest weekly sales
• Known for ability to connect with customers
• Maintain the cleanliness of the store
• Greet and accommodate customers
Hampton Inn & Suites – Mercer, Pennsylvania (Fall 2009)
TITLE: Night Auditor
Activities/Accomplishments
• Used property management system to maintain and balance the hotels financial activity
• Tracked room revenue, occupancy percentages, and other standard operating statistics
• Prepared daily summary of cash, check, and credit card transactions
• Resolved room status, rate and billing discrepancies
Office of Technology Support - Slippery Rock, Pennsylvania (Fall 2008 – Spring 2009)
TITLE: Microcomputer Lab Assistant
Activities/Accomplishments
• Maintained the campus computer laboratories
• Provided requested hardware and software support to students
• Communicated unmet student computing needs to Technology Support
Performance Physical Therapy – Radnor, Pennsylvania (Summer 2006)
TITLE: Receptionist
Activities/Accomplishments
• Known for work efficiency and consistently connecting with patients
• Became well practiced at filing medical bills
• Scheduled appointments for the patients
• Created and completed all computer documents requested by the physical therapist
Rothman Institute – King of Prussia, Pennsylvania (Summer 2006) (Winter 2009 – 2010)
TITLE: Physical Therapy Student Volunteer
Activities/Accomplishments
• Gained a greater understanding of the nuances of the profession of physical therapy
• Heightened my awareness about emotional aspects of the practice of physical therapy
• Learned the importance of patient time management
• Increased knowledge human anatomy and kinesiology terminology
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