Steve DeSpirito
Resume:
STEVEN DeSPIRITO
Roswell, GA 30076
PROFILE
Instructional Designer/Trainer with over ten years of instructional design experience, over ten years of training experience. Experience with web-based training tools and other software applications.
EXPERIENCE
Immucor, Inc – Norcross, GA 2008-Present
Technical Writer/Instructional Designer (8/2008 – Present)
Create new training guide for existing instructor-led technical training course using Microsoft Word, PaintShop Pro and SnagIt. Convert existing operator manuals into newly created Microsoft Word templates. Create web-based training course using Articulate to replace introductory topics in existing course.
American Systems - Alpharetta/GA 2008 - 2008
Instructional Designer (1/2008 – 8/2008)
Designed web-based training in project with large medical client to convert instructor-led training to blended approach. Worked with client to identify opportunities for process improvement with instructional design process.
• Led Development team in creating and assembling individual lessons into SCORM-compliant courses.
• As Project Lead, conducted ad-hoc sessions with client for day-to-day issues/milestones in content development/delivery.
• Conducted discovery sessions with client to determine best approach in purchase/development of an LCMS.
Learn.com – Virtual 2006 - 2007
Education Specialist (9/2006 – 12/2007)
Delivered live, distance-based training via WebEx to customer for company’s Learning Management System software. Updated/developed courseware as needed. Redesigned prerequisite WebEx training into e-learning. Created documents using Microsoft Office tools.
• Worked in tandem with Design team to create initial LearnCenter for Sony to distribute critical content for go-live.
• Conducted ad-hoc sessions with several clients during non-class hours.
• Consulted with Verigy to determine alternate strategies in lieu of desired LearnCenter functionality.
• As part of initial development, provided feedback to and conducted testing with Development team to enhance virtual instructor-led training product (WebRoom) in advance of delivering training to new clients.
Earthlink - Atlanta/GA 2006 - 2006
Senior Training Developer (3/2006 – 9/2006)
Designed courseware (instructor-led, self-paced, web-based) for call center certification program. Created web-based training using Macromedia Dreamweaver, Captivate and Fireworks. Created documents using Microsoft Office tools.
• Implemented courseware into LearnCenter, then distributed via Development Plans.
• Mentored new developers on LearnCenter functionality.
Cingular Wireless – Atlanta, GA 2005 – 2006
Curriculum Designer (4/2005 – 3/2006)
Designed/developed web-based training using Lectora and instructor-led training using Microsoft Office tools for call center staff. Created web-based and paper-based templates for use throughout learning organization. Created simulations using IBM Simulation Producer and graphics using Fireworks and Photoshop.
John Harland - Decatur, GA 2004 - 2005
Technical Writer (8/2004 – 4/2005)
Updated and created help systems for new and existing software. Created release notes in Microsoft Word and Information Mapping to notify customers of new software functionality. Trained employees on new software installations.
ADP – Alpharetta, GA 2004 – 2004
Training Developer (6/2004 – 8/2004)
Developed courseware using Microsoft Office tools for company's payroll software.
Ceridian –Virtual 2000 - 2004
Training Consultant (4/2003-6/2004)
Instructional Designer (Atlanta, GA 9/2000-8/2002; St. Petersburg, FL 8/2002-4/2003)
Delivered distance-based training via web tool (Centra) to customers for company’s payroll software. Updated/developed courseware using Microsoft Word as needed. Designed and developed courseware for company's payroll software. Documented new and existing procedures in manual and web format (using Macromedia Dreamweaver). Participated in development of new software and enhancements and coordinate rollout. Provided technical support for online training tool. Conducted soft-skills training of corporate culture curricula to company-wide audience.
Independent Contractor 1999 - 2000
EXPO Design Center- Marietta, GA (5/2000-9/2000)
John Harland- Decatur, GA (1/2000-5/2000)
Georgia Quick Start- Atlanta, GA (11/1999-1/2000)
Designed and developed courseware for all functions of operations personnel. Documented new and existing procedures in manual format using Microsoft Word, Framemaker and Lotus notes. Participated in development of new software and enhancements and coordinated rollout.
Blue Cross Blue Shield of Georgia- Atlanta, GA 1998 - 1999
Senior Trainer (11/1998-9/1999)
Designed and developed courseware in Microsoft Word for all functions of operations personnel. Documented new and existing procedures in manual and online format. Conducted technical education programs for internal staff. Designed and developed all course materials, including manuals, job aids, handouts, slide shows, etc. Supervised training functions, assuring guidelines and quality standards are maintained. Assisted in implementation of new hardware/software to division.
NASCO- Atlanta, GA 1997 - 1998
Training Consultant (6/1997-10/1998)
Performed needs analyses, defined instructional objectives in behavioral terms, documented and carried out project management task plans. Conducted technical education programs for both internal and external customers. Developed, maintained and revised educational programs and related courseware to ensure accuracy and completeness. Designed, developed and implemented educational tools such as flipcharts, slide shows and overheads using Microsoft Office tools and Information Mapping. Conducted program evaluations.
Blue Cross Blue Shield of New Jersey- Newark, NJ 1993 - 1997
Training Analyst (2/1997-5/1997)
Quality Analyst (9/1994-2/1997)
Member Services Coordinator (8/1993-9/1994)
Conducted job-related technical training programs for operations personnel to ensure conformance and quality of claim processing and service procedures. Developed and revised training programs and training materials to keep information current and applicable to specific job tasks. Reviewed statistically valid sample of claims, written correspondence and telephone calls in order to maintain performance guarantees for national account business teams.
EDUCATION
10/1990 - Rutgers University –New Brunswick, NJ
Bachelor's Degree - English Major
SKILLS
• Instructional Design (1997-present)
• Microsoft Office (1997-present)
• Macromedia Suite [Dreamweaver/Fireworks] (2001-present)
• Information Mapping (1997-present)
• Paint Shop Pro (2001-present)
• Adobe Framemaker (2000-2000)
• RoboDemo/Captivate (2001-present)
• Centra (2001-present)
• WebEx (2004-present)
• Lectora (2004-2005)
• Adobe Photoshop Elements (2004-present)
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