Management Service

EXPERIENCE

HP Openview (Peregrine) Architect October 2005 – present

Frontlets LLC, Charlotte, North Carolina

Procter & Gamble , Singapore & USA – July 2010 - September

Chuba integrated SM7.11 with Vantive application and Remedy using Connect.IT webservices, wsdl and xml connectors for the various applications. Chuba worked with HP SaaS following their processes.

Australian Department of Defense, Canberra, Australia – May 2010 - August 2010

Chuba led a team of consultants to perform migration of Get-Answers 4.2 to Knowledge Management in SM 7.11 as part of the bigger upgrade of ServiceCenter 5.1 to ServiceManager 7.11

CenterPoint Energy, Houston, TX – Feb 2010 - April 2010

Chuba implemented Tivoli TEC and Omnibus integration with ServiceCenter enabling ticket exchanges to and from ServiceCenter via event services.

Assisted in fixing bugs from a previous implementation and helped with fixing errors in Connect.It scenarios to AssetCenter/EDS and ServiceCenter connections.

Also performed extensive testing with Tivoli TEC consultants.

ATK, Salt Lake, UT – Nov 2009 - Mar 2010

Chuba implemented SM7 Service Catalogue and Request Management using the Employee Self Service portal. Updates are made to AssetManager on approval of a Service Request via Connect.IT and acknowledgment are sent back to ServiceManager on closure of request in AssetManger.

Chuba lead the ServiceManager7 implementation.

Pella Corporation, Pella, Iowa – Dec 2009 - Feb 2010

Chuba conducted series of workshop and provided technical leadership and direction on the ITSM implementation of ServiceManager 7.11. Chuba produced the requirement and design document and implemented ESS, Interactions, Incidents, Configuration Management and using Connect.IT provided some integrations points. The core Pella team was also introduced to Problem, Knowledge and Service Level management.

QVC, Philadelphia, PA – August 2009

Chuba implemented Site Specific Routing for requests submitted using Service Catalogue. Scripts were written to direct assignment programmatically in Request Management and Line Items. The entire process was tested to make sure that existing functionality was not broken.

AmeriSourceBergen, Frisco, TX – Jan – March 2009

Chuba implemented ITIL v3 compliant SM7.1 with modules that includes Interactions, Incident, Service Level Management and Employee Self Service Ticketing. Other configurations includes LDAP integration and data import from previous versions.

TELUS, Ottawa, Canada – Nov, 2008- Jan 2009

Chuba was involved in a complex implementation of Customer Ordering and Request system using Service Catalogue, Request Management on SC6.2. and a revamp of Employee Self Service Ticketing to meet customer’s requirements. Used structured test scripts, scenarios and HP Quality Center testing application.

Chickasaw Nation Industries, Oklahoma City, OK. Aug 2008 – Nov 2008

Chuba’s responsibility included :

• Customizations of Service Management (Service and Incident Management modules) to meet customer’s requirement which includes format (form) design changes; format control codes; scripts creations; document engine changes and additions; and notification creations using notification engine.

• Integration using Connect.IT to load data from legacy systems to SM7

• Performed Unit and Functional testing of Service Management and Incident Management modules

HEB Grocery, San Antonio, TX – Apr 2008 - Aug 2008

Chuba assisted with the definition of the Change Management process and workflow using Service Manager 7. He created the requirements and design document and performed the configuration and implementation for the pilot. Assisted the technical writer to produce user guide and testing manual based on the requirements and application flow.

Alliant Energy, Madison, WI –

Created several integration points of asset feed to the Configuration Management systems using Connect.IT . Change Management implementation and automation.

Hannaford Brothers, Portland, Maine June 2007 – May 2008

Re-Implementation of Peregrine ServiceCenter 7.0 Change Management.

Implementaion of Problem Management, Interactions, Incidents ad Service Level management.

Assisted in the upgrade of Knowledge Management from Get Answers to the new Knowledge Management in SM7.0; assisted in resolving some of the issues.

BlueCross BlueShield of North Carolina, Chapel Hills, NC Sept 2007 – Jan 2008

Chuba was responsible for the design and implementation of a ServiceCenter upgrade from version 6.0 to version 6.2 on a heavily customized and integrated environment. As part of this initiative Chuba produced several analytical upgrade reports.

T-Systems (Volkswagen of America), Auburn Hills, MI Oct 2005 – July 2007

Chuba was responsible for the analysis of current Service delivery and management tools and recommendation of enhancements. Chuba subsequently led the implementation of Service, Incident, Problem, Configuration and Change management modules.

John Hancock, Boston, MA – Oct 2006 – Dec 2006

As a technical team member, Chuba supported an enhancement of ServiceCenter implementation, Request and Incident Management queue monitoring and bug fixes.

PARTNERS Healthcare, Charlestown, MA August 2006 – June 2007

Accomplishments include helping PARTNERS define an ITIL and COBIT/SOX compliant Change process and the production a prototype of the Change using ServiceCenter 6.1.

SHAW Industries, Dalton, GA April 2006 – August 2006

Chuba was responsible for the integration of older version of ServiceCenter with ServiceCenter 6.1.2 technology. He also created an automated scheduled process and modifications to the Document Engine.

Delhaize BeLuxGe, Brussels, Belgium April 2005 – Feb 2006

Implementation of Change Management Systems, IT Asset Management with Altris Discovery Tool, Service and Incident Management in ServiceCenter 6. Also conducted ServiceCenter 6 Administrator training and post production support.

Senior Systems Consultant 02/1999 – 09/2005

Evergreen Systems, Inc., Reston, Virginia

Food Lion, Salisbury, NC

Implementation of Peregrine Get-Services using ServiceCenter backend. Customized Get-Services so that the different Incident categories had different screens. Creation of test scripts and scenarios.

Delhaize BeLuxGe, Brussels, Belgium

Implementation of Change Management Systems, IT Asset Management with Altris Discovery Tool, Service and Incident Management in ServiceCenter 6. Also conducted ServiceCenter 6 Administrator training and post production support. Delhaize was implemented with a multi-company functionality for future use.

Hannaford Brothers, Portland, Maine

Implementation of Peregrine ServiceCenter 6 Change Management to comply with CoBit and Sarbanes-Oxley requirement. Held different workshops to define the phases and tasks for the different IT Change categories. Help to migrate to SC6 Peregrine application.

Food Lion, Salisbury, NC

Implementation of Peregrine Change Management Systems to comply with CoBit and Sarbanes-Oxley requirements. Upgrade of Servicecenter 4 to 6 applications.. Implementation of email Change approval using Connect.IT

Aerospace Corporation, Los Angeles, CA

Conducted workshops to capture requirements and produce design document after the Gap Analysis. Implemented Service and Incident Managent using Peregrine ServiceCenter. Migrated old data to new system and integrated IT assets using Inventory Configuration Management System through Connect.IT.

Keybank, Cleveland, OH

Implementation of Change, Service and Incident Management and interfaces using event maps with GetService. There were a lot of workshops for requirement gathering and design. Implementation of RootCause Analysis.

ChoicePoint, Alphareta, GA

Planned and successfully upgraded ServiceCenter 4 to ServiceCenter 5 application. ChoicePoint use Service, Problem and Change Management module extensively. Also fixed several lingering change management bugs in their system. Choice point has a multi-company implementation

Electrolux Home Products, Augusta, GA

Designed and successfully implemented Peregrine Service, Incident, Inventory Configuration and Change Management modules for EHP. The Asset piece (Inventory Configuration) had several integration points using Connect.It to Tivoli Inventory Management.

Square D, Chicago, IL

Successfully configured and tailored ServiceCenter and Cognos/Insight to build data cubes using ServiceCenter records.

IDEC Pharmaceuticals, San Diego, CA

Conducted workshops to gather business requirement and then produced a design document for IDEC. Implemented Service Management, Incident Management and Inventory Configuration Management on ServiceCenter 5.0 to a very successful end. Migration and Imports of data from several data sources to the new SC5. Configured Connect.IT to update ICM records. Used the Multi-company mode

Eaton Corporation, Cleveland, OH

Configured scmail to allow for bi-directional email (ie, automatically creating/updating problem and change ticket through an email).

KeyBank, Albany, New York

Technical support, system appraisal and rework of ServiceCenter customizations and general consulting. Change Manament design and implementation using Servicecenter.

CVS Pharmacy, Providence, RI

Integrated Peregrine ServiceCenter with Vantive application and other Oracle databases using Connect.It and VB programming.

Food Lion

Implemented ServiceCenter Incident Management for Food Lion. Implementation included integration with several external systems (TEC, TNG Unicenter, NCR Remedy system) using SCAuto and Connect.It! Implementation also included significant tailoring and an automated import from flat file to maintain contacts.

City of Baltimore, Baltimore, MD

Part of implementation team on Service and Incident modules. Assisted in the configuration of Alarmpoint to send pages to phones and pagers with extensions to designated users and groups based on the escalation groups within ServiceCenter.

AMSouth Bank, Inc, Birmingham, AL.

Implemented ServiceCenter on an AIX box with External Email ReportCenter, Insight/Cognos, Get.Service, and Knowlix integrations. Other roles includes producing a design document after gap analysis. I was the project technical lead on the project. This was on a multi-company platform.

AmGen Inc, Thousand Oaks, CA.

Consulted with Amgen (a Biotech company) for ServiceCenter implementations. Tasks includes trouble shooting software, system configuration and customization.

Deloitte and Touche

Led a team on PeopleSoft/Vantive consultant to product a gap analysis for Deloitte and Touche Call Center worldwide. This involved a system design that showed the integrations with overseas call centers and high tech application for web-interactive sessions; B2B Ariba products, Auto Discivery and remote access tools (Mariba-Castinet) integrations.

Philip Morris, Richmond, VA.

Phillip Morris needed to implement a java base Vantive version with some complex customization. This project was finished ahead of time and in excellent performance with lots of positive appraisal from Phillip Morris and it lasted for six months. I was the PeopleSoft/Vantive principal consultant on this project.

Hyperion Solutions, Stamford, CT.

Performed a system upgrade from vantive 6.0 to vantive 8 on different database platforms. This was a Core technology Upgrade (CTU). I integrated Vantive with MS Word and made document viewing, printing, faxing and e-mailing with attachment possible within the application. Also performed Y2K testing of the Marketing module and fixed all outstanding bugs on the vantive system.

Others: KPMG Chicago IL;Waste Management, Lombard IL;Dupont, Wilmington, DE;Managuistics: I did consulting for these companies and task included but not limited to product installation and configurations, gap analysis and system design, application customization and developments.

Information Systems Consultant 2/1995 to 8/98

PriceWaterhouse Coopers.

Package Implementation, Project Management & Consulting

Chuba took over the management and implementation of an earlier SISP (Strategic Information System Planning) and successfully managed the project to completion. His responsibilities included:

• Supervising a project of more than $4,000,000 (software, hardware, and communication networks).

• Systems evaluation, selection and implementation of LAN/WAN project for a large bank

• Package implementation of banking software (Equation/3 by Midas-Kapiti) for a financial institution.

• Requirement analysis definition , design and construction with testing of the Human Resources Management System (includes Staff Loans and Pension, Payroll Processing, and Personnel modules)

• Managing client relations and advising management on strategy to adopt in tackling client issues.

EDUCATIUON & CERTIFICATIONS

• ITIL Certification

• Peregrine ServiceCenter Certification

• Vantive (PeopleSoft CRM) Certified Consultant

• PriceWaterhouseCoopers Performance Award,

• Master of Science in Computer Science, University of Wales, UK;

• Bachelor of Science in Electronic Engineering,

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