Front Desk, Concierge, & Drafter

Luisana Rivera

**** **** ***.

Los Angeles, Ca. *0002

323-***-**** cell

***********@*****.***

Summary

Dedicated worker, self -motivated, and eager to learn new challenges. Over seven years of customer service experience.

Skills:

 Bilingual: Spanish & English

 Able to solve situations & solve problems

 Architectural Desktop

 Microsoft Word/ Excel

 50 WPM

 Excellent Social and Communication Skills

 Follow policies & procedures

Work Experience:

Burke Williams Day Spa, Sherman Oaks, CA 4/02-2/09

Female Spa Concierge & Front Desk,

My responsibilities were to welcome new guest & toured the facility. Answer phones and schedule appointments. Incorporate sales by recommending upgrades and add-on services, memberships and gift certificates. Be responsible for large sums of money and balancing at the end of each shift.

I have a strong emphasis on excellent customer service while handling many things at once. One of my responsibilities included pairing up as many as 30 guests every hour with their therapist on time and in a calm manner.

Dorsey High School, Los Angeles, CA 8/00-2/01

Teacher’s Assistant,

Instructed students with their assignments.

Coordinate classroom activities.

Divine Providence Kindergarten School, Los Angeles, CA 5/97-6/97

Teacher’s Assistant,

Assisted instructor with classroom assignments.

Education

Westwood College of Technology, Anaheim, CA 12/02

Associate of Science Degree in Computer Aided Drafting & Design

References Available Upon Request

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