Customer Service Manager
Resume:
Erin L. Threatt
Moultrie, GA 31768
***********@*****.***
Objective
I am interested in a position where I can utilize my management, supervisory, customer service, and sales skills and experience; I prefer a position that offers room for advancement and further training and knowledge.
Skills and Abilities
• Excellent public relations
• Dependable
• Reliable
• Dedicated
• Great learning ability
• Computer literate, type 55 wpm, data entry skills
• Management skills and over 5 years experience
• Supervisory skills and experience
• Sales skills and experience
Employment History
November 2011 - March 2012 Creek Entertainment
Gretna, FL Main Banker
Responsible for adequately and accurately handling large currency transactions, including: count down and verify the cage vault at the beginning and end of shift; complete all paperwork for any money transfers in and out of the bank; process jackpot winnings and jackpot earnings; conduct even money exchange transactions; verify cash turn-in's from other departments, various types of pay outs, and cashier banks; maintain security and accountability of bank funds during shift; prepare daily deposits; prepare impressed bank bags; preform cashier duties; resolve any variances occurred during shift; maintain confidentiality of all gaming records; interact and provide customer service to all guests and co-workers.
December 2010 - May 2011 Friendly Express Convenient Store
Jesup, GA Store Manager
Oversee all daily operations and sales of convenient store; Count and verify all daily money intake and make daily deposits of stores income; Supervise staff of 3 - 8 members, ensuring everybody is doing their part in making the store sales are a success; Stock store merchandise and forward all products on the shelves daily; Check in all vendors and ensure that all the merchandise is accounted for that is listed on invoice; price all store merchandise; run cash register; handle all customer complaints and resolve accordingly; Place store orders weekly for all store merchandise while ensuring not to under/over order; count all store inventory and compare to mark up/mark down list to ensure all products going out are being rung up in register in order to not loose sales; mark down out of date cigarettes in order to still gain sales rather than waste and loose store money; ensure store stays within budget hours and no employees are on the clock longer than needed; ensure all employees are doing what is expected of them daily; discipline and terminate employees for wrong doing; enter all daily sales information in the computer system and submit to corporate office, including invoices, deposits, money order sales, lotto sales and daily shift analysis; ensure store stays clean and welcoming for customers satisfaction.
July 2009 - November 2010 Village Green Apartments (Dewar Properties)
Ashburn, GA Property Manager
Manage a 50 unit apartment complex; supervise staff of 2 and any on site vendors; show units to prospective residents; post invoices to be paid through home office; post rent payments; file evictions; create and serve residents letters; submit bi-weekly payroll; interview and hire all new staff members; conduct monthly inspections of residents apartments; conduct move-in/move-out inspections; go over and fill out all new move in paperwork and annual renewals; notarize all resident forms; run criminal and credit checks on all new residential applications; send out all appropriate paperwork to be filled out and returned for applicants qualifying process; approve or deny future residents based on their qualifications; inspect turn over units to ensure they are ready for next resident to move-in; pick up supplies for complex use; drop off vendors checks to appropriate vendors; handle resident complains and resolve accordingly; organize resident activities; insert all new rentals and re-certifications in computer system using Yardi system; ensure all residents are abiding by the rules and regulations on their lease agreement and set forth by the complex; budget and manage property expenses; make sure all resident files are current and up to date.
February 2009 - August 2009 Meadow Wood Apartments (Dewar Properties)
Tifton, GA Property Manager
Same duties as listed for Village Green Apartments.
May 2007 - February 2009 Alltel Wireless
Thomasville, GA Wireless Consultant
Process transactions as needed in cellular phone Company, including but not limited to: new activations contract renewals, insurance claims, and warranty exchanges. This was a commission plus hourly position. Must know all phone capabilities and prices in order to assist customers with the best phone and/or accessories to suit that individuas needs; evaluate all customers needs to find opportunities for a sale. Troubleshoot customers phones to determine what transactions need to take place at that visit. All of this was performed using about 7 different computer programs. Keep all customers information confidential, conduct all back office duties including inventory, DOA's and RTI's. Close the store several times a month which includes counting and verifying all money, checks and credit card transactions processed in the store for that day. Walk each customer to and from the door and greet each customer with a smile and a hand shake. Show concern for customers needs and sympathize with each customers phone problems. This position included being a store key holder and had access to safe and door combinations.
June 2006 - May 2007 Northgate Apartments - Property Manager
March 2005 - June 2006 Northgate apartments - Leasing Agent
November 1999 - March 2005 Best Western Executive Inn - Assistant Manager
December 2005 - February 2006 Roses Department Store - Customer Service Manager
Certifications
Low income Housing Tax Credit Certification State of Georgia
CPR certification
Drivers safety
Rural Development Certification 2010
Notary public
Rural Development 515 certification
Education
Moultrie Technical College - GED
University Of Phoenix - Business Management - 1st year of courses
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