Customer Service Project Management

Kelly Ward

*** *. ****** *******, ** ***** * 316-***-**** * **.****@*****.***

Objective

Position allowing for a flexible schedule with organizations in need of customer service, communication, and use of project management skills.

Profile

Motivated, personable business professional with a talent for quickly mastering projects. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports on both a state and federal level. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

*Project Management *Report Preparation

*Written Correspondence *General Office Skills

*Computer Savvy *Customer Service

*Scheduling *Marketing & Sales Accounting / Bookkeeping

*Front-Office Operations *Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

*Prepare complex reports for Wichita Public Schools /textbook department:

*Author professional correspondence to customers and vendors:

*Provided ergonomic counseling and educating employees on proper organizational, shipping and labeling of materials being shipped or stored within the warehouse:

*Llazon between School District Officials and Publishing Companies for purchase and acquisition of text materials:

*Self taught and working on completion of the Microsoft Office Suite certificate course:

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

*Oversee front-office operations and provide impeccable customer service:

*Built a clientele supported by referral business:

*Develop and implement strategic marketing plan for business:

*Administer functional and supportive assessments to clients in need of assistance/support in a job situation:

*Conduct work site analysis and implement training strategies:

*Case Management for over 160 clients which included enrollment, contracts, billing assessment and follow-up:

*Training and development of employees in accounting and public relations skills:

*Supervise and over see operations as a federal examiner for patrons safety while traveling on domestic flights:

Employment History

*CERTIFIED PLACEMENT SERVICES – WICHITA, KS Job Coach/Trainer, 2011 to Present

*TSA – WICHITA, KS Security Officer for Homeland Security, 2004 to 2009

*STATE OF KANSAS – WICHITA, KS Program Specialist, 1999 to 2004

*CAPITOL FEDERAL SAVINGS – WICHITA, KS Teller, 1999 to 2003

*USD259 – WICHITA, KS Clerk, 1992 to 1999

Education

Wichita State University – Business / General Studies, 1999

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