Network/Systems Administrator

Tyson Turner

**** ***** ****** *** · Orem, Utah *4057

801-***-**** · ************@*******.***

Network / System Administrator

A highly motivated professional with 3+ years of IT experience in addition to the three years spent earning a BS in Network Administration and Security. Team player, independent and self-motivating, with the ability to multitask and thrive in a fast paced environment. Effective communicator with a proven ability to build strong working relationships.

Technical Summary

Systems: Windows 95/ 98/ XP, Windows Server 2003, Mac OS X 10.4 Tiger/10.5 Leopard, Linux/Unix

Software: Microsoft Office Suite 2003/2007, Microsoft Exchange 2003, Sql server 2005, Active Directory, Symantec Ghost, Active Boot, Wireshark, Microsoft Project, Visio Studio 2008, Forensic Toolkit

Hardware: Desktop, Laptop, Printer, Router, Network Cards, Hubs, Switches

Networking: TCP/IP, DNS, DHCP, Ethernet, Telnet

PROFESSIONAL EXPERIENCE

Service Desk Technician 08/2007 to 03/2009

Xango, LLC, Lehi, Utah

Provided technical support for global IT infrastructure supporting employees throughout the U.S. and overseas. Troubleshot hardware, software and connectivity issues for a mixed Mac and Windows XP/Vista environment. Challenged to provide timely resolutions to critical issues related to all company operations.

Ø Earned solid reputation for resolving complex issues and providing exceptional customer service.

Ø Escalated issues as needed and maintained communication with foreign offices and technical teams.

Ø Created and reimaged computers via sysprep.

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Ø Communicated with corporate and remote offices by phone, remote control and online video conferencing services to gather and coordinate resolution of incoming tickets.

Ø Provided desktop support services to maintain optimal system operations including preventive maintenance.

Ø Actively engaged in configuring and installing computer desktops, laptops, services, and technology.

IT Technician 12/2002 to 07/2007

Sound Concepts, Orem, Utah

Started in the call center as an agent and within a few short months promoted to warehouse manager. While employed as warehouse manager improved packages shipped correctly from ninety percent to ninety-nine percent. Also improved the efficiency of how orders were filled. Later filled the position of call center supervisor/trainer from 2004 to 2007. Created a more competitive pay structure for commission sales for call center agents. Created and implemented incentive programs for call center. Rewrote training manual for all new hires in call center.

Ø Troubleshot user profiles, emails, and network errors as they arose.

Ø Setup user profiles and emails on Microsoft Exchange 2003.

Ø Developed training structure for call center agents.

Ø Coordinated and troubleshot daily upload of Internet orders.

Ø Traveled to conferences on a monthly basis to sell company products.

Ø Oversaw chargeback disputations.

Ø Kept call center agents up to date on new products and upcoming promotions from account executives.

Ø Serviced two client accounts. Provided them with weekly reports, and kept them apprised of inventory status and placed orders accordingly.

Ø Managed 8 employees as call center supervisor.

Ø Oversaw worldwide shipping operations of 800+ orders per day.

Ø Managed 10 employees as warehouse manager. Calculated bonuses, and initiated incentives for quality of work, performance, and attitude.

EDUCATION

Utah Valley University ♦ BS, Network Administration and Security – expected graduation: August 2009

Utah Valley University ♦ AS, Business Management – Aug 2006

Eagle Scout ♦ Speak and Write Korean

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